Freshservice alternatives: 2 apps ranked by verified data
Common reasons people leave Freshservice: no free plan, and change and problem management need the Pro tier or above. We ranked 2 alternatives by how directly each one replaces Freshservice, then by reviews, real visits and how recently each app's facts were checked against its own website. Jira Service Management currently ranks first.
No alternatives match these filters.
Show all 2 alternativesThe best Freshservice alternative for…
The highest-ranked app in this list for each need.
Best Freshservice alternative for most people
Jira Service ManagementStrong choice for IT teams in the Atlassian stack, with a free tier for small teams.
Best Freshservice alternative for a free plan you can upgrade
Jira Service ManagementStrong choice for IT teams in the Atlassian stack, with a free tier for small teams.
Best Freshservice alternative for iPhone and Android
ZendeskSimpler ticketing that also works for internal help desks without ITIL overhead.
Best Freshservice alternative for working in the browser
Jira Service ManagementStrong choice for IT teams in the Atlassian stack, with a free tier for small teams.
Freshservice alternatives: common questions
What is the best alternative to Freshservice?
Jira Service Management ranks first right now. Strong choice for IT teams in the Atlassian stack, with a free tier for small teams.
Is there a free alternative to Freshservice?
Yes. Jira Service Management (free plan + paid) has a free option. Check each app's verified facts for current plan limits.
Is there an open-source alternative to Freshservice?
None of the 2 alternatives in this list is open source.
Why do people switch from Freshservice?
The complaints we hear most: no free plan; change and problem management need the Pro tier or above; AI copilot is a paid add-on per agent.
How is this list ranked?
Every app is scored with the same published formula: how directly it replaces Freshservice, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.