Help Scout alternatives: 6 apps ranked by verified data
Common reasons people leave Help Scout: no native phone channel, and less routing and reporting depth than Zendesk. We ranked 6 alternatives by how directly each one replaces Help Scout, then by reviews, real visits and how recently each app's facts were checked against its own website. Front currently ranks first.
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Show all 6 alternativesThe best Help Scout alternative for…
The highest-ranked app in this list for each need.
Best Help Scout alternative for most people
FrontShared inbox with more channels and automation for larger teams.
Best Help Scout alternative for a free option
FreeScoutOpen-source clone of the Help Scout model that you can self-host for free.
Best Help Scout alternative for open source
FreeScoutOpen-source clone of the Help Scout model that you can self-host for free.
Best Help Scout alternative for self-hosting
FreeScoutOpen-source clone of the Help Scout model that you can self-host for free.
Best Help Scout alternative for Mac
FrontShared inbox with more channels and automation for larger teams.
Best Help Scout alternative for Windows
FrontShared inbox with more channels and automation for larger teams.
Best Help Scout alternative for iPhone and Android
ZendeskMore routing, phone and enterprise features as the team grows.
Best Help Scout alternative for working in the browser
Helply (formerly Groove)Similar email-first help desk with no per-user fees.
Help Scout alternatives: common questions
What is the best alternative to Help Scout?
Front ranks first right now. Shared inbox with more channels and automation for larger teams. FreeScout and Helply (formerly Groove) follow it in our ranking.
Is there a free alternative to Help Scout?
Yes. FreeScout (open source) has a free option. Check each app's verified facts for current plan limits.
Is there an open-source alternative to Help Scout?
Yes: FreeScout. FreeScout can also be self-hosted.
Why do people switch from Help Scout?
The complaints we hear most: no native phone channel; less routing and reporting depth than Zendesk; free plan limited to one inbox and one Docs site.
How is this list ranked?
Every app is scored with the same published formula: how directly it replaces Help Scout, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.