Kustomer alternatives: 5 apps ranked by verified data
Common reasons people leave Kustomer: quote-only pricing, and setup of the data model takes time. We ranked 5 alternatives by how directly each one replaces Kustomer, then by reviews, real visits and how recently each app's facts were checked against its own website. Gladly currently ranks first.
No alternatives match these filters.
Show all 5 alternativesThe best Kustomer alternative for…
The highest-ranked app in this list for each need.
Best Kustomer alternative for most people
GladlyAlso customer-centred, with a single thread per customer for retail brands.
Best Kustomer alternative for iPhone and Android
ZendeskSelf-serve plans and a much larger app marketplace.
Best Kustomer alternative for working in the browser
Salesforce Service CloudEnterprise CRM-based service if you're already on Salesforce.
Kustomer alternatives: common questions
What is the best alternative to Kustomer?
Gladly ranks first right now. Also customer-centred, with a single thread per customer for retail brands. Zendesk and Salesforce Service Cloud follow it in our ranking.
Is there a free alternative to Kustomer?
None of the 5 alternatives we track has a free plan; all are paid, though some offer trials.
Is there an open-source alternative to Kustomer?
None of the 5 alternatives in this list is open source.
Why do people switch from Kustomer?
The complaints we hear most: quote-only pricing; setup of the data model takes time; more platform than small teams need.
How is this list ranked?
Every app is scored with the same published formula: how directly it replaces Kustomer, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.