osTicket alternatives: 5 apps ranked by verified data
Common reasons people leave osTicket: dated interface, and no built-in live chat or social channels. We ranked 5 alternatives by how directly each one replaces osTicket, then by reviews, real visits and how recently each app's facts were checked against its own website. Zammad currently ranks first.
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Show all 5 alternativesThe best osTicket alternative for…
The highest-ranked app in this list for each need.
Best osTicket alternative for most people
ZammadModern open-source help desk with chat, social channels and AI features.
Best osTicket alternative for a free option
FreeScoutOpen-source shared inbox with a cleaner, Help Scout-like interface.
Best osTicket alternative for a free plan you can upgrade
Jira Service ManagementFree for three agents, with IT service management features.
Best osTicket alternative for open source
UVdeskOpen-source PHP help desk with ecommerce integrations.
Best osTicket alternative for self-hosting
ZammadModern open-source help desk with chat, social channels and AI features.
Best osTicket alternative for iPhone and Android
Zoho DeskHosted help desk with a free plan and modern features.
Best osTicket alternative for working in the browser
ZammadModern open-source help desk with chat, social channels and AI features.
osTicket alternatives: common questions
What is the best alternative to osTicket?
Zammad ranks first right now. Modern open-source help desk with chat, social channels and AI features. FreeScout and UVdesk follow it in our ranking.
Is there a free alternative to osTicket?
Yes. Zammad (open source), FreeScout (open source), UVdesk (open source) and Jira Service Management (free plan + paid) have a free option. Check each app's verified facts for current plan limits.
Is there an open-source alternative to osTicket?
Yes: Zammad, FreeScout and UVdesk. Zammad, FreeScout and UVdesk can also be self-hosted.
Why do people switch from osTicket?
The complaints we hear most: dated interface; no built-in live chat or social channels; few modern AI or automation features.
How is this list ranked?
Every app is scored with the same published formula: how directly it replaces osTicket, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.