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Gladly alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Gladly: no published pricing or self-serve sign-up, and retail focus; less suited to B2B or SaaS support. We ranked 5 alternatives by how directly each one replaces Gladly, then by reviews, real visits and how recently each app's facts were checked against its own website. Kustomer currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Gorgias logoGorgiasPaidNoWeb, iOS, Android3 of 362.6
2Zendesk logoZendeskPaidNoWeb, iOS, Android4 of 459.6
3SaSalesforce Service CloudPaidNoWeb, iOS, Android3 of 355.3
  1. Gorgias logo

    1. GorgiasTop pick

    Best for: Shopify and other ecommerce brands that want support tied to order data

    PaidWeb, iOS, Android

    62.6

    score / 100

    Why switch from Gladly

    Self-serve ecommerce help desk with published, volume-based pricing.

    Pros

    • Edit orders, refund and discount from inside a ticket
    • Unlimited users, priced by ticket volume
    • Strong handling of social comments and DMs

    Cons

    • Built for ecommerce; awkward for other businesses
    • Costs scale with ticket volume and AI usage
    • Entry plan includes very few tickets
    Visit Gorgias Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Gorgias a good Gladly alternative?

    Verified facts

    3 of 3 verified
    Starter plan
    $40/month, 50 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Basic plan
    $77/month billed annually, 300 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Founded
    2015, Paris
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
  2. Zendesk logo

    2. Zendesk

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    59.6

    score / 100

    Why switch from Gladly

    Broader help desk with a huge ecosystem and self-serve plans.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Gladly alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
  3. Sa

    3. Salesforce Service Cloud

    Best for: Large organisations running contact centres on top of an existing Salesforce setup

    PaidWeb, iOS, Android

    55.3

    score / 100

    Why switch from Gladly

    Enterprise option if the company already runs on Salesforce.

    Pros

    • Shares one customer record with Salesforce Sales Cloud
    • Handles complex routing, entitlements and field service
    • Highly customisable with flows and custom objects

    Cons

    • Expensive full editions and add-ons
    • Needs admins or partners to implement well
    • Overkill for small support teams
    Visit Salesforce Service Cloud Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Salesforce Service Cloud a good Gladly alternative?

    Verified facts

    3 of 3 verified
    Starter Suite
    $25 per user/month
    Checked Oct 25, 2026salesforce.com(opens source in a new tab)
    Service Core edition
    $195 per user/month, billed annually
    Checked Oct 25, 2026salesforce.com(opens source in a new tab)
    Service Advanced edition
    $395 per user/month, billed annually
    Checked Oct 25, 2026salesforce.com(opens source in a new tab)

The best Gladly alternative for…

The highest-ranked app in this list for each need.

Kustomer logo

Best Gladly alternative for most people

Kustomer

Similar customer-centred model with a CRM-style data layer.

Gorgias logo

Best Gladly alternative for iPhone and Android

Gorgias

Self-serve ecommerce help desk with published, volume-based pricing.

Zendesk logo

Best Gladly alternative for working in the browser

Zendesk

Broader help desk with a huge ecosystem and self-serve plans.

Gladly alternatives: common questions

What is the best alternative to Gladly?

Kustomer ranks first right now. Similar customer-centred model with a CRM-style data layer. Gorgias and Zendesk follow it in our ranking.

Is there a free alternative to Gladly?

None of the 5 alternatives we track has a free plan; all are paid, though some offer trials.

Is there an open-source alternative to Gladly?

None of the 5 alternatives in this list is open source.

Why do people switch from Gladly?

The complaints we hear most: no published pricing or self-serve sign-up; retail focus; less suited to B2B or SaaS support; overkill for small teams.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Gladly, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.