Gorgias

A help desk and AI agent built for ecommerce brands, especially on Shopify.

PaidCustomer support and live chat software

Verified facts: 3 of 3
Alternatives ranked: 5
Approved reviews: 0
Visits sent from here: 0

About Gorgias

Gorgias is a customer support platform made for online stores. It pulls order data from Shopify and other ecommerce platforms into every conversation, so agents can see orders, issue refunds, edit orders and apply discounts without leaving the help desk. Email, chat, social comments and messages, SMS and voice land in one inbox, and its AI agent can answer questions such as order status and returns, and recommend products. It was founded in Paris in 2015 and is now one of the most popular help desks in the Shopify ecosystem. Pricing is based on monthly ticket volume rather than seats, so you can add agents freely, but costs rise with ticket count and AI interactions are billed on top. It is a poor fit for non-ecommerce businesses. It runs in the browser with mobile apps. It suits Shopify and other online stores that want support tied tightly to order data.

Best for: Shopify and other ecommerce brands that want support tied to order data.

What works

Edit orders, refund and discount from inside a ticket
Unlimited users, priced by ticket volume
Strong handling of social comments and DMs

Why people leave

Built for ecommerce; awkward for other businesses
Costs scale with ticket volume and AI usage
Entry plan includes very few tickets

Top Gorgias alternatives

See all 5

1
Richpanel
Ecommerce help desk with self-service returns and flat per-seat pricing.
66.5
2
Re:amaze
Cheaper ecommerce-friendly help desk with Shopify integration.
62.6
3
Gladly
Customer-centred platform for larger retail brands.
59.6
4
Zendesk
General-purpose help desk if you sell beyond one ecommerce platform.
57.2
5
Tidio
Low-cost chat and AI bot popular with small Shopify stores.
55.3

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Gorgias: common questions

Is Gorgias free?

No, Gorgias is a paid product. Starter plan: $40/month, 50 tickets (checked on Gorgias's own site).

Is Gorgias open source?

No, Gorgias is not open source.

What platforms does Gorgias run on?

Gorgias is available for Web, iOS and Android.

What are the best alternatives to Gorgias?

The highest-ranked Gorgias alternatives right now are Richpanel, Re:amaze and Gladly. See the full ranked list for pricing, platforms and verified facts.

See all 5 Gorgias alternatives

Gorgias facts

3 of 3 verified

Starter plan: $40/month, 50 tickets; Checked Oct 25, 2026gorgias.com(opens source in a new tab); “$40 /mo Billed monthly · cancel anytime Included 50 tickets / month”
Basic plan: $77/month billed annually, 300 tickets; Checked Oct 25, 2026gorgias.com(opens source in a new tab); “$90 $77 /mo $924 billed annually Included 300 tickets / month”
Founded: 2015, Paris; Checked Oct 25, 2026gorgias.com(opens source in a new tab); “We founded Gorgias in Paris in 2015 with a vision to revolutionize customer support.”