Helply (formerly Groove) alternatives: 6 apps ranked by verified data
Common reasons people leave Helply (formerly Groove): credit-based AI pricing is harder to predict, and A big change for teams used to classic Groove. We ranked 6 alternatives by how directly each one replaces Helply (formerly Groove), then by reviews, real visits and how recently each app's facts were checked against its own website. Help Scout currently ranks first.
No alternatives match these filters.
Show all 6 alternativesThe best Helply (formerly Groove) alternative for…
The highest-ranked app in this list for each need.
Best Helply (formerly Groove) alternative for most people
Help ScoutEmail-style help desk with a free plan and predictable seat pricing.
Best Helply (formerly Groove) alternative for a free option
FreeScoutFree, self-hosted shared inbox with no user limits.
Best Helply (formerly Groove) alternative for a free plan you can upgrade
Help ScoutEmail-style help desk with a free plan and predictable seat pricing.
Best Helply (formerly Groove) alternative for open source
FreeScoutFree, self-hosted shared inbox with no user limits.
Best Helply (formerly Groove) alternative for self-hosting
FreeScoutFree, self-hosted shared inbox with no user limits.
Best Helply (formerly Groove) alternative for Mac
FrontShared inbox with strong collaboration for larger teams.
Best Helply (formerly Groove) alternative for Windows
FrontShared inbox with strong collaboration for larger teams.
Best Helply (formerly Groove) alternative for iPhone and Android
IntercomMature AI agent and help desk, priced per seat plus per resolution.
Best Helply (formerly Groove) alternative for working in the browser
HiverRun shared inboxes directly in Gmail with lighter AI.
Helply (formerly Groove) alternatives: common questions
What is the best alternative to Helply (formerly Groove)?
Help Scout ranks first right now. Email-style help desk with a free plan and predictable seat pricing. Intercom and Hiver follow it in our ranking.
Is there a free alternative to Helply (formerly Groove)?
Yes. Help Scout (free plan + paid) and FreeScout (open source) have a free option. Check each app's verified facts for current plan limits.
Is there an open-source alternative to Helply (formerly Groove)?
Yes: FreeScout. FreeScout can also be self-hosted.
Why do people switch from Helply (formerly Groove)?
The complaints we hear most: credit-based AI pricing is harder to predict; A big change for teams used to classic Groove; younger product with a smaller ecosystem than Zendesk.
How is this list ranked?
Every app is scored with the same published formula: how directly it replaces Helply (formerly Groove), reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.