Salesforce Service Cloud alternatives: 5 apps ranked by verified data
Common reasons people leave Salesforce Service Cloud: expensive full editions and add-ons, and needs admins or partners to implement well. We ranked 5 alternatives by how directly each one replaces Salesforce Service Cloud, then by reviews, real visits and how recently each app's facts were checked against its own website. Zendesk currently ranks first.
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Show all 5 alternativesThe best Salesforce Service Cloud alternative for…
The highest-ranked app in this list for each need.
Best Salesforce Service Cloud alternative for most people
ZendeskFaster to deploy and easier to run without a Salesforce admin.
Best Salesforce Service Cloud alternative for a free plan you can upgrade
HubSpot Service HubSupport on a simpler CRM shared with marketing and sales.
Best Salesforce Service Cloud alternative for iPhone and Android
FreshdeskMuch cheaper help desk for teams that don't need Salesforce's depth.
Best Salesforce Service Cloud alternative for working in the browser
KustomerCRM-style, customer-centred service platform with less implementation effort.
Salesforce Service Cloud alternatives: common questions
What is the best alternative to Salesforce Service Cloud?
Zendesk ranks first right now. Faster to deploy and easier to run without a Salesforce admin. Kustomer and Freshdesk follow it in our ranking.
Is there a free alternative to Salesforce Service Cloud?
Yes. HubSpot Service Hub (free plan + paid) has a free option. Check each app's verified facts for current plan limits.
Is there an open-source alternative to Salesforce Service Cloud?
None of the 5 alternatives in this list is open source.
Why do people switch from Salesforce Service Cloud?
The complaints we hear most: expensive full editions and add-ons; needs admins or partners to implement well; overkill for small support teams.
How is this list ranked?
Every app is scored with the same published formula: how directly it replaces Salesforce Service Cloud, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.