AppBreakup
Submit an app

Salesforce Service Cloud alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Salesforce Service Cloud: expensive full editions and add-ons, and needs admins or partners to implement well. We ranked 5 alternatives by how directly each one replaces Salesforce Service Cloud, then by reviews, real visits and how recently each app's facts were checked against its own website. Zendesk currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Zendesk logoZendeskPaidNoWeb, iOS, Android4 of 466.5
2Kustomer logoKustomerPaidNoWeb3 of 362.6
3Freshdesk logoFreshdeskPaidNoWeb, iOS, Android4 of 459.6
4HubSpot Service Hub logoHubSpot Service HubFree plan + paidNoWeb, iOS, Android3 of 357.2
5Gladly logoGladlyPaidNoWeb3 of 355.3
  1. Zendesk logo

    1. ZendeskTop pick

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    66.5

    score / 100

    Why switch from Salesforce Service Cloud

    Faster to deploy and easier to run without a Salesforce admin.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Salesforce Service Cloud alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
  2. Kustomer logo

    2. Kustomer

    Best for: Consumer brands that want support built around a full customer timeline and custom data

    PaidWeb

    62.6

    score / 100

    Why switch from Salesforce Service Cloud

    CRM-style, customer-centred service platform with less implementation effort.

    Pros

    • Customer timeline instead of disconnected tickets
    • Custom objects for orders, bookings and more
    • AI agents and workflow automation built in

    Cons

    • Quote-only pricing
    • Setup of the data model takes time
    • More platform than small teams need
    Visit Kustomer Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Kustomer a good Salesforce Service Cloud alternative?

    Verified facts

    3 of 3 verified
    Founded
    2015
    Checked Oct 25, 2026kustomer.com(opens source in a new tab)
    Pricing
    Custom quote, no public price list
    Checked Oct 25, 2026kustomer.com(opens source in a new tab)
    Positioning
    CRM for customer service
    Checked Oct 25, 2026kustomer.com(opens source in a new tab)
  3. Freshdesk logo

    3. Freshdesk

    Best for: SMB and mid-market support teams wanting full help desk features at a moderate price

    PaidWeb, iOS, Android

    59.6

    score / 100

    Why switch from Salesforce Service Cloud

    Much cheaper help desk for teams that don't need Salesforce's depth.

    Pros

    • Full ticketing, automation and knowledge base features
    • Usually cheaper than comparable Zendesk plans
    • Connects with Freshsales and other Freshworks products

    Cons

    • AI agent sessions are billed as add-ons
    • Interface can feel cluttered
    • Key features such as advanced routing sit on higher tiers
    Visit Freshdesk Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Freshdesk a good Salesforce Service Cloud alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed annually
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    Pro plan
    $55 per agent/month, billed annually
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    Free trial
    14 days
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    AI add-on
    $49 per 100 AI agent sessions
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
  4. HubSpot Service Hub logo

    4. HubSpot Service Hub

    Best for: Companies on HubSpot that want support on the same CRM as sales and marketing

    Free plan + paidWeb, iOS, Android

    57.2

    score / 100

    Why switch from Salesforce Service Cloud

    Support on a simpler CRM shared with marketing and sales.

    Pros

    • Shares one CRM with HubSpot sales and marketing
    • Free ticketing and live chat to start
    • Knowledge base, surveys and portal in the same product

    Cons

    • Professional and Enterprise tiers get expensive
    • Less depth than dedicated help desks for complex routing
    • Best value only if you already use HubSpot
    Visit HubSpot Service Hub Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is HubSpot Service Hub a good Salesforce Service Cloud alternative?

    Verified facts

    3 of 3 verified
    Free ticketing
    Yes
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    Free live chat
    Yes
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    Free trial
    14 days of paid service tools
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
  5. Gladly logo

    5. Gladly

    Best for: Mid-market and enterprise retail brands that want one thread per customer across channels

    PaidWeb

    55.3

    score / 100

    Why switch from Salesforce Service Cloud

    Customer-centred service built around conversations rather than cases.

    Pros

    • One lifelong conversation per customer across channels
    • AI handles both support and shopping questions
    • Built for high-volume consumer brands

    Cons

    • No published pricing or self-serve sign-up
    • Retail focus; less suited to B2B or SaaS support
    • Overkill for small teams
    Visit Gladly Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Gladly a good Salesforce Service Cloud alternative?

    Verified facts

    3 of 3 verified
    Conversation history
    Chats, calls and emails threaded across channels
    Checked Oct 25, 2026gladly.com(opens source in a new tab)
    AI approach
    One AI across service and sales
    Checked Oct 25, 2026gladly.com(opens source in a new tab)
    Recognition
    RetailTech Breakthrough 2025 award
    Checked Oct 25, 2026gladly.com(opens source in a new tab)

The best Salesforce Service Cloud alternative for…

The highest-ranked app in this list for each need.

Zendesk logo

Best Salesforce Service Cloud alternative for most people

Zendesk

Faster to deploy and easier to run without a Salesforce admin.

HubSpot Service Hub logo

Best Salesforce Service Cloud alternative for a free plan you can upgrade

HubSpot Service Hub

Support on a simpler CRM shared with marketing and sales.

Freshdesk logo

Best Salesforce Service Cloud alternative for iPhone and Android

Freshdesk

Much cheaper help desk for teams that don't need Salesforce's depth.

Kustomer logo

Best Salesforce Service Cloud alternative for working in the browser

Kustomer

CRM-style, customer-centred service platform with less implementation effort.

Salesforce Service Cloud alternatives: common questions

What is the best alternative to Salesforce Service Cloud?

Zendesk ranks first right now. Faster to deploy and easier to run without a Salesforce admin. Kustomer and Freshdesk follow it in our ranking.

Is there a free alternative to Salesforce Service Cloud?

Yes. HubSpot Service Hub (free plan + paid) has a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Salesforce Service Cloud?

None of the 5 alternatives in this list is open source.

Why do people switch from Salesforce Service Cloud?

The complaints we hear most: expensive full editions and add-ons; needs admins or partners to implement well; overkill for small support teams.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Salesforce Service Cloud, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.