Chatbase
Hosted builder for AI support agents trained on your own docs and deployed to chat, email and voice.
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- 5 of 5
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About Chatbase
Chatbase lets a business build an AI agent from its own content, such as help articles, files and website pages, and then put that agent in front of customers. The agent can answer questions in a website widget, over email, on WhatsApp, Messenger, Instagram and Slack, and on higher plans over the phone. Beyond plain answers, it supports actions and step-by-step procedures, so an agent can look up an order or book a slot through connected tools, and hand the conversation to a person in Chatbase's own helpdesk inbox or a connected one like Zendesk, Intercom or Freshdesk. Teams can choose between models from several AI providers and review analytics on topics and sentiment. It suits small and mid-sized companies that want a working support bot quickly without writing code. Pricing is subscription-based by monthly message credits, with a short free trial rather than a lasting free plan, and an enterprise tier for SSO and HIPAA needs. It runs entirely in the browser as a hosted service.
Best for: Small and mid-sized teams wanting a no-code AI support agent trained on their own content.
Pros and cons
What works
- Fast setup: point it at docs or a website and get a working agent
- Deploys to web chat, email, WhatsApp, Messenger, Slack and voice
- Choice of models from OpenAI, Anthropic, Google and others
- Built-in helpdesk inbox for human handoff
Why people leave
- No lasting free plan, only a short trial
- Credit-based pricing can be hard to predict at higher volumes
- Helpdesk integrations and API access need the Basic plan or higher
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Chatbase: common questions
Is Chatbase free?
No, Chatbase is a paid product. Starting price: $40/month (Hobby), $32 billed yearly (checked on Chatbase's own site).
Is Chatbase open source?
No, Chatbase is not open source.
What platforms does Chatbase run on?
Chatbase is available for Web.
What are the best alternatives to Chatbase?
The highest-ranked Chatbase alternatives right now are Intercom and Tidio. See the full ranked list for pricing, platforms and verified facts.