Freshdesk
Freshworks' help desk for email, chat and phone tickets, with Freddy AI agents on higher tiers.
- Verified facts
- 4 of 4
- Alternatives ranked
- 6
- Approved reviews
- 0
- Visits sent from here
- 0
About Freshdesk
Freshdesk is Freshworks' customer support product and one of Zendesk's most direct competitors. It covers email ticketing with automations, SLAs, canned responses and a knowledge base, and its omnichannel versions add live chat, messaging apps and phone. Freddy AI adds AI agents, reply suggestions and summaries, with extra AI sessions sold as add-ons. Freshdesk is generally quicker to set up than Zendesk and comes in at a lower price for comparable features, and it pairs naturally with Freshsales for teams that also run sales on Freshworks. Downsides include a busy interface, important features locked to higher tiers, and add-on costs for AI usage. Pricing is per agent per month across Growth, Pro and Enterprise plans, with a free trial. It runs in the browser with iOS and Android apps. It suits small and mid-sized support teams that want full help desk features without enterprise complexity.
Best for: SMB and mid-market support teams wanting full help desk features at a moderate price.
Pros and cons
What works
- Full ticketing, automation and knowledge base features
- Usually cheaper than comparable Zendesk plans
- Connects with Freshsales and other Freshworks products
Why people leave
- AI agent sessions are billed as add-ons
- Interface can feel cluttered
- Key features such as advanced routing sit on higher tiers
Top Freshdesk alternatives
See all 6- 1
Zendesk66.5The market leader, with a larger marketplace and more enterprise depth.
- 2
Zoho Desk62.6Lower prices and a free plan, especially if you already use Zoho.
- 3
Help Scout59.6Simpler, friendlier help desk with a free plan for small teams.
- 4
HappyFox57.2Comparable help desk with unlimited-agent pricing options.
- 5
FreeScout53.6Free, open-source help desk you can self-host.
Why people left Freshdesk
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Reviews
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Freshdesk: common questions
Is Freshdesk free?
No, Freshdesk is a paid product. Starting price: $19 per agent/month, billed annually (checked on Freshdesk's own site).
Is Freshdesk open source?
No, Freshdesk is not open source. Open-source alternatives include FreeScout.
What platforms does Freshdesk run on?
Freshdesk is available for Web, iOS and Android.
What are the best alternatives to Freshdesk?
The highest-ranked Freshdesk alternatives right now are Zendesk, Zoho Desk and Help Scout. See the full ranked list for pricing, platforms and verified facts.