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Deskpro alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Deskpro: minimum agent counts on every plan, and smaller ecosystem than Zendesk. We ranked 5 alternatives by how directly each one replaces Deskpro, then by reviews, real visits and how recently each app's facts were checked against its own website. Zammad currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Zammad logoZammadOpen sourceYesWeb, Self-hosted3 of 366.5
2Jira Service Management logoJira Service ManagementFree plan + paidNoWeb, iOS, Android3 of 357.2
  1. Zammad logo

    1. ZammadTop pick

    Best for: Organisations, especially in Europe, that want a full help desk they can self-host

    Open sourceSelf-hostableWeb, Self-hosted

    66.5

    score / 100

    Why switch from Deskpro

    Open-source help desk you can self-host without licence fees.

    Pros

    • Full help desk at no licence cost when self-hosted
    • Modern, fast agent interface
    • Hosted option in certified European data centres

    Cons

    • Smaller integration ecosystem than commercial suites
    • Self-hosting needs Elasticsearch and upkeep
    • Less chat-first than Intercom-style tools
    Visit Zammad Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zammad a good Deskpro alternative?

    Verified facts

    3 of 3 verified
    Open source
    Yes, 100% open source
    Checked Oct 25, 2026zammad.com(opens source in a new tab)
    Hosted starting price
    From €7 per agent/month (Starter, max 5 agents)
    Checked Oct 25, 2026zammad.com(opens source in a new tab)
    Self-hosting
    Yes, alongside hosted plans
    Checked Oct 25, 2026zammad.com(opens source in a new tab)
  2. Jira Service Management logo

    2. Jira Service Management

    Best for: Software and IT teams already on Jira that need a service desk linked to engineering

    Free plan + paidWeb, iOS, Android

    57.2

    score / 100

    Why switch from Deskpro

    Strong for internal IT service desks, with a free tier.

    Pros

    • Free plan for up to three agents
    • Escalations link directly to Jira issues
    • Strong ITSM features: incidents, changes and assets

    Cons

    • Feels like ticketing rather than conversational support
    • Weaker live chat and omnichannel than support-first tools
    • Configuration takes Jira expertise
    Visit Jira Service Management Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Jira Service Management a good Deskpro alternative?

    Verified facts

    3 of 3 verified
    Free plan
    Up to 3 agents
    Checked Oct 25, 2026atlassian.com(opens source in a new tab)
    Standard plan
    $21.50 per agent/month (varies with team size)
    Checked Oct 25, 2026atlassian.com(opens source in a new tab)
    Premium plan
    $55.28 per agent/month (varies with team size)
    Checked Oct 25, 2026atlassian.com(opens source in a new tab)

The best Deskpro alternative for…

The highest-ranked app in this list for each need.

Zammad logo

Best Deskpro alternative for most people

Zammad

Open-source help desk you can self-host without licence fees.

Zammad logo

Best Deskpro alternative for a free option

Zammad

Open-source help desk you can self-host without licence fees.

Jira Service Management logo

Best Deskpro alternative for a free plan you can upgrade

Jira Service Management

Strong for internal IT service desks, with a free tier.

Zammad logo

Best Deskpro alternative for open source

Zammad

Open-source help desk you can self-host without licence fees.

Zammad logo

Best Deskpro alternative for self-hosting

Zammad

Open-source help desk you can self-host without licence fees.

Zendesk logo

Best Deskpro alternative for iPhone and Android

Zendesk

Cloud market leader with a larger marketplace.

HappyFox logo

Best Deskpro alternative for working in the browser

HappyFox

Help desk with unlimited-agent pricing for large teams.

Deskpro alternatives: common questions

What is the best alternative to Deskpro?

Zammad ranks first right now. Open-source help desk you can self-host without licence fees. Zendesk and HappyFox follow it in our ranking.

Is there a free alternative to Deskpro?

Yes. Zammad (open source) and Jira Service Management (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Deskpro?

Yes: Zammad. Zammad can also be self-hosted.

Why do people switch from Deskpro?

The complaints we hear most: minimum agent counts on every plan; smaller ecosystem than Zendesk; not aimed at very small teams.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Deskpro, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.