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Zammad

A German open-source help desk with email, chat, phone and social ticketing, hosted or self-hosted.

Open sourceSelf-hostableCustomer support and live chat software
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About Zammad

Zammad is an open-source help desk and ticketing system developed in Germany. It handles tickets from email, web forms, chat, phone integrations, Telegram, WhatsApp and social channels, with a fast, modern agent interface, text modules, SLAs, triggers, a knowledge base and reporting. Recent versions add AI features such as ticket summaries. You can install it yourself with packages, Docker or Kubernetes at no licence cost, or buy hosted plans from the Zammad company, which also sells support and consulting for self-hosted installs. The hosted service runs in ISO 27001 certified data centres, which appeals to European organisations focused on GDPR. Zammad is more ticket-oriented than chat-first tools and its integration catalogue is smaller than Zendesk's. Hosted pricing is per agent per month in euros. It runs in the browser and on your own server. It suits organisations that want a full help desk under their control, especially in Europe.

Best for: Organisations, especially in Europe, that want a full help desk they can self-host.

Pros and cons

What works

  • Full help desk at no licence cost when self-hosted
  • Modern, fast agent interface
  • Hosted option in certified European data centres

Why people leave

  • Smaller integration ecosystem than commercial suites
  • Self-hosting needs Elasticsearch and upkeep
  • Less chat-first than Intercom-style tools

Top Zammad alternatives

See all 5
  1. 1osTicket logo
    osTicket

    Older, simpler open-source ticketing system with a huge install base.

    66.5
  2. 2FreeScout logo
    FreeScout

    Lightweight open-source shared inbox that runs on cheap PHP hosting.

    62.6
  3. 3Chatwoot logo
    Chatwoot

    Open-source and more chat-first, with many messaging channels.

    59.6
  4. 4Zendesk logo
    Zendesk

    Hosted market leader with a much larger marketplace.

    57.2
  5. 5UVdesk logo
    UVdesk

    Open-source PHP help desk aimed at ecommerce and marketplaces.

    55.3

Why people left Zammad

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Zammad: common questions

Is Zammad free?

Yes. Zammad is free, open-source software that you can host yourself.

Is Zammad open source?

Yes. The source code is on GitHub at zammad/zammad. You can also run it on your own server.

What platforms does Zammad run on?

Zammad is available for Web and Self-hosted.

What are the best alternatives to Zammad?

The highest-ranked Zammad alternatives right now are osTicket, FreeScout and Chatwoot. See the full ranked list for pricing, platforms and verified facts.

See all 5 Zammad alternatives