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Deskpro alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Deskpro: minimum agent counts on every plan, and smaller ecosystem than Zendesk. We ranked 5 alternatives by how directly each one replaces Deskpro, then by reviews, real visits and how recently each app's facts were checked against its own website. Zammad currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Zammad logoZammadOpen sourceYesWeb, Self-hosted3 of 366.5
2Zendesk logoZendeskPaidNoWeb, iOS, Android4 of 462.6
3HappyFox logoHappyFoxPaidNoWeb, iOS, Android3 of 359.6
4Jira Service Management logoJira Service ManagementFree plan + paidNoWeb, iOS, Android3 of 357.2
5Freshdesk logoFreshdeskPaidNoWeb, iOS, Android4 of 455.3
  1. Zammad logo

    1. ZammadTop pick

    Best for: Organisations, especially in Europe, that want a full help desk they can self-host

    Open sourceSelf-hostableWeb, Self-hosted

    66.5

    score / 100

    Why switch from Deskpro

    Open-source help desk you can self-host without licence fees.

    Pros

    • Full help desk at no licence cost when self-hosted
    • Modern, fast agent interface
    • Hosted option in certified European data centres

    Cons

    • Smaller integration ecosystem than commercial suites
    • Self-hosting needs Elasticsearch and upkeep
    • Less chat-first than Intercom-style tools
    Visit Zammad Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zammad a good Deskpro alternative?

    Verified facts

    3 of 3 verified
    Open source
    Yes, 100% open source
    Checked Oct 25, 2026zammad.com(opens source in a new tab)
    Hosted starting price
    From €7 per agent/month (Starter, max 5 agents)
    Checked Oct 25, 2026zammad.com(opens source in a new tab)
    Self-hosting
    Yes, alongside hosted plans
    Checked Oct 25, 2026zammad.com(opens source in a new tab)
  2. Zendesk logo

    2. Zendesk

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    62.6

    score / 100

    Why switch from Deskpro

    Cloud market leader with a larger marketplace.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Deskpro alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
  3. HappyFox logo

    3. HappyFox

    Best for: Mid-sized support and IT teams that want a full help desk with unlimited-agent options

    PaidWeb, iOS, Android

    59.6

    score / 100

    Why switch from Deskpro

    Help desk with unlimited-agent pricing for large teams.

    Pros

    • Unlimited-agent pricing option
    • Covers customer support and IT service desk
    • Smart rules, SLAs and a knowledge base built in

    Cons

    • Less widely known, with a smaller ecosystem
    • Interface feels more traditional
    • Pricing details are spread across pages
    Visit HappyFox Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is HappyFox a good Deskpro alternative?

    Verified facts

    3 of 3 verified
    Starting price
    $24 per agent/month
    Checked Oct 25, 2026happyfox.com(opens source in a new tab)
    Unlimited agents
    Available
    Checked Oct 25, 2026happyfox.com(opens source in a new tab)
    Contact Center Suite
    From $99 per agent/month
    Checked Oct 25, 2026happyfox.com(opens source in a new tab)
  4. Jira Service Management logo

    4. Jira Service Management

    Best for: Software and IT teams already on Jira that need a service desk linked to engineering

    Free plan + paidWeb, iOS, Android

    57.2

    score / 100

    Why switch from Deskpro

    Strong for internal IT service desks, with a free tier.

    Pros

    • Free plan for up to three agents
    • Escalations link directly to Jira issues
    • Strong ITSM features: incidents, changes and assets

    Cons

    • Feels like ticketing rather than conversational support
    • Weaker live chat and omnichannel than support-first tools
    • Configuration takes Jira expertise
    Visit Jira Service Management Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Jira Service Management a good Deskpro alternative?

    Verified facts

    3 of 3 verified
    Free plan
    Up to 3 agents
    Checked Oct 25, 2026atlassian.com(opens source in a new tab)
    Standard plan
    $21.50 per agent/month (varies with team size)
    Checked Oct 25, 2026atlassian.com(opens source in a new tab)
    Premium plan
    $55.28 per agent/month (varies with team size)
    Checked Oct 25, 2026atlassian.com(opens source in a new tab)
  5. Freshdesk logo

    5. Freshdesk

    Best for: SMB and mid-market support teams wanting full help desk features at a moderate price

    PaidWeb, iOS, Android

    55.3

    score / 100

    Why switch from Deskpro

    Lower-cost cloud help desk with no agent minimums.

    Pros

    • Full ticketing, automation and knowledge base features
    • Usually cheaper than comparable Zendesk plans
    • Connects with Freshsales and other Freshworks products

    Cons

    • AI agent sessions are billed as add-ons
    • Interface can feel cluttered
    • Key features such as advanced routing sit on higher tiers
    Visit Freshdesk Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Freshdesk a good Deskpro alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed annually
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    Pro plan
    $55 per agent/month, billed annually
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    Free trial
    14 days
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    AI add-on
    $49 per 100 AI agent sessions
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)

The best Deskpro alternative for…

The highest-ranked app in this list for each need.

Zammad logo

Best Deskpro alternative for most people

Zammad

Open-source help desk you can self-host without licence fees.

Zammad logo

Best Deskpro alternative for a free option

Zammad

Open-source help desk you can self-host without licence fees.

Jira Service Management logo

Best Deskpro alternative for a free plan you can upgrade

Jira Service Management

Strong for internal IT service desks, with a free tier.

Zammad logo

Best Deskpro alternative for open source

Zammad

Open-source help desk you can self-host without licence fees.

Zammad logo

Best Deskpro alternative for self-hosting

Zammad

Open-source help desk you can self-host without licence fees.

Zendesk logo

Best Deskpro alternative for iPhone and Android

Zendesk

Cloud market leader with a larger marketplace.

HappyFox logo

Best Deskpro alternative for working in the browser

HappyFox

Help desk with unlimited-agent pricing for large teams.

Deskpro alternatives: common questions

What is the best alternative to Deskpro?

Zammad ranks first right now. Open-source help desk you can self-host without licence fees. Zendesk and HappyFox follow it in our ranking.

Is there a free alternative to Deskpro?

Yes. Zammad (open source) and Jira Service Management (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Deskpro?

Yes: Zammad. Zammad can also be self-hosted.

Why do people switch from Deskpro?

The complaints we hear most: minimum agent counts on every plan; smaller ecosystem than Zendesk; not aimed at very small teams.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Deskpro, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.