Deskpro
A help desk for larger teams that can run in the cloud or be self-hosted on your own servers.
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About Deskpro
Deskpro is a UK-based help desk used by mid-sized and large organisations, including government bodies and regulated industries. It covers email, chat, voice, messaging and forms, with ticket routing, SLAs, approvals, a knowledge base, community forums, a customer portal and AI features for drafting and automation. Its distinguishing feature is deployment choice: you can use the cloud service or run Deskpro on your own infrastructure, which matters for organisations with strict data-residency or security rules. It is also used for internal service desks such as IT, HR and facilities. Plans are priced per agent per month with minimum agent counts on each tier, so it is not aimed at very small teams. Compared with Zendesk it has a smaller ecosystem and lower profile, but offers more control over where data lives. It runs in the browser and on your own servers. It suits larger organisations that need a full help desk with self-hosting.
Best for: Larger or regulated organisations that need a help desk they can self-host.
Pros and cons
What works
- Cloud or self-hosted deployment
- Covers customer support and internal service desks
- Approvals, SLAs and portals for complex processes
Why people leave
- Minimum agent counts on every plan
- Smaller ecosystem than Zendesk
- Not aimed at very small teams
Top Deskpro alternatives
See all 5- 1
Zammad66.5Open-source help desk you can self-host without licence fees.
- 2
Zendesk62.6Cloud market leader with a larger marketplace.
- 3
HappyFox59.6Help desk with unlimited-agent pricing for large teams.
- 4
Jira Service Management57.2Strong for internal IT service desks, with a free tier.
- 5
Freshdesk55.3Lower-cost cloud help desk with no agent minimums.
Why people left Deskpro
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Reviews
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Deskpro: common questions
Is Deskpro free?
No, Deskpro is a paid product. Starting price: $39 per agent/month (min 5 agents) (checked on Deskpro's own site).
Is Deskpro open source?
No, Deskpro is not open source. Open-source alternatives include Zammad.
What platforms does Deskpro run on?
Deskpro is available for Web and Self-hosted.
What are the best alternatives to Deskpro?
The highest-ranked Deskpro alternatives right now are Zammad, Zendesk and HappyFox. See the full ranked list for pricing, platforms and verified facts.