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Enchant alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Enchant: smaller integration list, and AI agent still in beta. We ranked 5 alternatives by how directly each one replaces Enchant, then by reviews, real visits and how recently each app's facts were checked against its own website. Help Scout currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Help Scout logoHelp ScoutFree plan + paidNoWeb, iOS, Android4 of 466.5
2Helply (formerly Groove) logoHelply (formerly Groove)PaidNoWeb4 of 462.6
3Helpwise logoHelpwisePaidNoWeb3 of 359.6
4FreeScout logoFreeScoutOpen sourceYesWeb, Self-hosted3 of 357.2
5Zoho Desk logoZoho DeskFree plan + paidNoWeb, iOS, Android3 of 355.3
  1. Help Scout logo

    1. Help ScoutTop pick

    Best for: Small and mid-sized teams that want email-style support that feels personal

    Free plan + paidWeb, iOS, Android

    66.5

    score / 100

    Why switch from Enchant

    Better-known email-style help desk with a five-user free plan.

    Pros

    • Clean, email-like interface that's quick to learn
    • Free plan for up to five users
    • Knowledge base and chat widget built in

    Cons

    • No native phone channel
    • Less routing and reporting depth than Zendesk
    • Free plan limited to one inbox and one Docs site
    Visit Help Scout Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Help Scout a good Enchant alternative?

    Verified facts

    4 of 4 verified
    Free plan
    5 users, 1 inbox, 1 Docs site
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Standard plan
    $25 per user/month
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Plus plan
    $45 per user/month
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Integrations
    100+ tools
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
  2. Helply (formerly Groove) logo

    2. Helply (formerly Groove)

    Best for: Teams that want AI agents handling much of support without per-seat fees

    PaidWeb

    62.6

    score / 100

    Why switch from Enchant

    Simple shared inbox with no per-user fees.

    Pros

    • No per-user fees; invite the whole team
    • AI agents that resolve tickets and take actions
    • Many channels, including Slack, Teams and WhatsApp

    Cons

    • Credit-based AI pricing is harder to predict
    • A big change for teams used to classic Groove
    • Younger product with a smaller ecosystem than Zendesk
    Visit Helply (formerly Groove) Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Helply (formerly Groove) a good Enchant alternative?

    Verified facts

    4 of 4 verified
    Pricing model
    No per-user fees; pay for AI credits
    Checked Oct 25, 2026helply.com(opens source in a new tab)
    Starting price
    $49/month credit block
    Checked Oct 25, 2026helply.com(opens source in a new tab)
    Users
    Unlimited
    Checked Oct 25, 2026helply.com(opens source in a new tab)
    Origin
    Built by the team behind Groove
    Checked Oct 25, 2026helply.com(opens source in a new tab)
  3. Helpwise logo

    3. Helpwise

    Best for: Small teams that want an affordable shared inbox with help desk basics

    PaidWeb

    59.6

    score / 100

    Why switch from Enchant

    Low-cost shared inbox with more channels.

    Pros

    • Low per-user price
    • Email, chat, SMS and social in one inbox
    • Works with Gmail and Microsoft 365 inboxes

    Cons

    • Inbox limits per plan, with paid add-ons
    • Less mature than Front or Help Scout
    • Smaller integration list
    Visit Helpwise Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Helpwise a good Enchant alternative?

    Verified facts

    3 of 3 verified
    Starting price
    $15 per user/month
    Checked Oct 25, 2026helpwise.io(opens source in a new tab)
    Free trial
    7 days
    Checked Oct 25, 2026helpwise.io(opens source in a new tab)
    Premium plan
    $29 per user/month
    Checked Oct 25, 2026helpwise.io(opens source in a new tab)
  4. FreeScout logo

    4. FreeScout

    Best for: Small teams that want a Help Scout-style inbox they can self-host cheaply

    Open sourceSelf-hostableWeb, Self-hosted

    57.2

    score / 100

    Why switch from Enchant

    Free self-hosted alternative with no user limits.

    Pros

    • Free core with no limits on agents or tickets
    • Runs even on inexpensive shared PHP hosting
    • Familiar email-like workflow

    Cons

    • Many features are paid modules
    • Reporting and polish behind commercial tools
    • You handle hosting, updates and email setup
    Visit FreeScout Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is FreeScout a good Enchant alternative?

    Verified facts

    3 of 3 verified
    Open source
    Yes
    Checked Oct 25, 2026freescout.net(opens source in a new tab)
    Limits
    No limits on agents or tickets
    Checked Oct 25, 2026freescout.net(opens source in a new tab)
    Stack
    PHP (Laravel) and MySQL
    Checked Oct 25, 2026freescout.net(opens source in a new tab)
  5. Zoho Desk logo

    5. Zoho Desk

    Best for: Cost-conscious support teams, especially those already using Zoho CRM or Zoho One

    Free plan + paidWeb, iOS, Android

    55.3

    score / 100

    Why switch from Enchant

    Free plan for three users with a path to a full help desk.

    Pros

    • Free edition for small teams
    • Lower per-user prices than most big-name help desks
    • Tight integration with Zoho CRM and other Zoho apps

    Cons

    • Dense interface with a learning curve
    • Fewer third-party integrations than Zendesk
    • Free edition is limited to basic email ticketing
    Visit Zoho Desk Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zoho Desk a good Enchant alternative?

    Verified facts

    3 of 3 verified
    Free plan
    Yes, 3 users
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
    Free trial
    15 days
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
    After trial
    Downgrades to the free plan
    Checked Oct 25, 2026zoho.com(opens source in a new tab)

The best Enchant alternative for…

The highest-ranked app in this list for each need.

Help Scout logo

Best Enchant alternative for most people

Help Scout

Better-known email-style help desk with a five-user free plan.

FreeScout logo

Best Enchant alternative for a free option

FreeScout

Free self-hosted alternative with no user limits.

Zoho Desk logo

Best Enchant alternative for a free plan you can upgrade

Zoho Desk

Free plan for three users with a path to a full help desk.

FreeScout logo

Best Enchant alternative for open source

FreeScout

Free self-hosted alternative with no user limits.

FreeScout logo

Best Enchant alternative for self-hosting

FreeScout

Free self-hosted alternative with no user limits.

Help Scout logo

Best Enchant alternative for iPhone and Android

Help Scout

Better-known email-style help desk with a five-user free plan.

Helply (formerly Groove) logo

Best Enchant alternative for working in the browser

Helply (formerly Groove)

Simple shared inbox with no per-user fees.

Enchant alternatives: common questions

What is the best alternative to Enchant?

Help Scout ranks first right now. Better-known email-style help desk with a five-user free plan. Helply (formerly Groove) and Helpwise follow it in our ranking.

Is there a free alternative to Enchant?

Yes. Help Scout (free plan + paid), FreeScout (open source) and Zoho Desk (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Enchant?

Yes: FreeScout. FreeScout can also be self-hosted.

Why do people switch from Enchant?

The complaints we hear most: smaller integration list; AI agent still in beta; some channels and features cost extra.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Enchant, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.