Helpwise

An affordable shared inbox for small teams, covering email, chat, SMS and social messages.

PaidCustomer support and live chat software

Verified facts: 3 of 3
Alternatives ranked: 5
Approved reviews: 0
Visits sent from here: 0

About Helpwise

Helpwise is a shared inbox and help desk aimed at small businesses. It lets a team manage shared email addresses, live chat, SMS, WhatsApp and social messages from one place, with assignments, internal notes, collision detection, rules, a knowledge base and reporting. AI features help summarise and draft replies, and an AI chatbot is available as an add-on. It positions itself as a cheaper alternative to Front and Help Scout and works with Gmail and Microsoft 365 inboxes. Plans are priced per user per month, with minimum and maximum user counts per tier and limits on the number of shared inboxes, plus add-ons for extra inboxes and the chatbot, and a short free trial. The product is less mature than its bigger rivals and has a smaller integration list. It runs in the browser. It suits small teams that want a shared inbox with help desk basics at a low price.

Best for: Small teams that want an affordable shared inbox with help desk basics.

What works

Low per-user price
Email, chat, SMS and social in one inbox
Works with Gmail and Microsoft 365 inboxes

Why people leave

Inbox limits per plan, with paid add-ons
Less mature than Front or Help Scout
Smaller integration list

Top Helpwise alternatives

See all 5

1
Front
More powerful shared inbox with deeper collaboration features.
66.5
2
Hiver
Shared inbox that runs inside Gmail.
62.6
3
Help Scout
Polished email-style help desk with a free plan.
59.6
4
Helply (formerly Groove)
Shared inbox with no per-user fees.
57.2
5
Enchant
Simple help desk with a free plan for two users.
55.3

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Helpwise: common questions

Is Helpwise free?

No, Helpwise is a paid product. Starting price: $15 per user/month (checked on Helpwise's own site).

Is Helpwise open source?

No, Helpwise is not open source.

What platforms does Helpwise run on?

Helpwise is available for Web.

What are the best alternatives to Helpwise?

The highest-ranked Helpwise alternatives right now are Front, Hiver and Help Scout. See the full ranked list for pricing, platforms and verified facts.

See all 5 Helpwise alternatives

Helpwise facts

3 of 3 verified

Starting price: $15 per user/month; Checked Oct 25, 2026helpwise.io(opens source in a new tab); “Billed Monthly Billed Annually (Save 20%) Standard Collaboration for small teams $15 / user / month”
Free trial: 7 days; Checked Oct 25, 2026helpwise.io(opens source in a new tab); “Try for 7 days”
Premium plan: $29 per user/month; Checked Oct 25, 2026helpwise.io(opens source in a new tab); “Premium Automation for growing teams $29 / user / month”