Enchant

A straightforward help desk for small teams, with a free plan and optional AI features.

Free plan + paidCustomer support and live chat software

Verified facts: 3 of 3
Alternatives ranked: 5
Approved reviews: 0
Visits sent from here: 0

About Enchant

Enchant is a help desk built for small and mid-sized teams that want simplicity. It brings email, an embeddable messenger for chat and self-service, phone calls, SMS, WhatsApp and social messages into a shared inbox, with a knowledge base, rules, saved replies and reporting. Optional AI features summarise, translate and draft replies, and an AI agent that handles customer questions is in beta, priced by the number of customers helped. A free plan supports up to two users with messengers and knowledge bases, which makes it accessible to solopreneurs and small organisations, while paid plans add channels and functionality per user. It is less widely known than Help Scout or Freshdesk and has fewer integrations, and some channels and advanced features cost extra. It runs in the browser. It suits small teams and solo operators who want a clean, inexpensive help desk without a steep learning curve.

Best for: Solo operators and small teams that want a simple help desk with a free plan.

What works

Free plan for up to two users
Clean, simple interface
Messenger, knowledge base and phone channels available

Why people leave

Smaller integration list
AI agent still in beta
Some channels and features cost extra

Top Enchant alternatives

See all 5

1
Help Scout
Better-known email-style help desk with a five-user free plan.
81.5
2
Helply (formerly Groove)
Simple shared inbox with no per-user fees.
62.6
3
Helpwise
Low-cost shared inbox with more channels.
59.6
4
FreeScout
Free self-hosted alternative with no user limits.
57.2
5
Zoho Desk
Free plan for three users with a path to a full help desk.
55.3

Why people left Enchant

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Enchant: common questions

Is Enchant free?

Enchant has a free plan and paid plans. Free plan: Up to 2 users (checked on Enchant's own site).

Is Enchant open source?

No, Enchant is not open source. Open-source alternatives include FreeScout.

What platforms does Enchant run on?

Enchant is available for Web.

What are the best alternatives to Enchant?

The highest-ranked Enchant alternatives right now are Help Scout, Helply (formerly Groove) and Helpwise. See the full ranked list for pricing, platforms and verified facts.

See all 5 Enchant alternatives

Enchant facts

3 of 3 verified

Free plan: Up to 2 users; Checked Oct 25, 2026enchant.com(opens source in a new tab); “Free For solopreneurs and small organizations. Up to 2 users”
AI Standard add-on: $5 per user/month; Checked Oct 25, 2026enchant.com(opens source in a new tab); “$5 / user / mo Enchant AI Standard Gathers insights from multiple data sources.”
AI agent: $30 per 500 customers helped (beta); Checked Oct 25, 2026enchant.com(opens source in a new tab); “$30 / 500 customers helped Enchant AI Agent Beta Autonomously handles customer conversations and resolves tickets end-to-end.”