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Lime Connect (formerly Userlike) alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Lime Connect (formerly Userlike): paid plans start at a higher price than SMB chat tools, and smaller integration catalogue. We ranked 5 alternatives by how directly each one replaces Lime Connect (formerly Userlike), then by reviews, real visits and how recently each app's facts were checked against its own website. Crisp currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Crisp logoCrispFree plan + paidNoWeb, iOS, Android +34 of 466.5
2LiveChat logoLiveChatPaidNoWeb, iOS, Android +23 of 355.3
  1. Crisp logo

    1. CrispTop pick

    Best for: Startups and small teams that want Intercom-style chat support at a lower cost

    Free plan + paidWeb, iOS, Android, macOS, Windows, Linux

    66.5

    score / 100

    Why switch from Lime Connect (formerly Userlike)

    Cheaper chat-first inbox priced per workspace.

    Pros

    • Per-workspace pricing with seats included
    • Free plan for basic website chat
    • Native apps on every major platform

    Cons

    • Lighter ticketing and reporting than full help desks
    • AI usage is limited by included credits
    • Advanced features need the higher plans
    Visit Crisp Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Crisp a good Lime Connect (formerly Userlike) alternative?

    Verified facts

    4 of 4 verified
    Free plan
    Yes, free forever
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Starting paid price
    $45/month per workspace
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Customers
    10,000 companies
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
  2. LiveChat logo

    2. LiveChat

    Best for: Sales and support teams where live website chat is the primary channel

    PaidWeb, iOS, Android, macOS, Windows

    55.3

    score / 100

    Why switch from Lime Connect (formerly Userlike)

    Polished live chat with more integrations.

    Pros

    • Fast, polished agent app built for chat
    • Strong ecommerce and sales integrations
    • Ticketing included for follow-ups

    Cons

    • No free plan, only a trial
    • Per-seat pricing adds up for large teams
    • Less suited to email-heavy support
    Visit LiveChat Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is LiveChat a good Lime Connect (formerly Userlike) alternative?

    Verified facts

    3 of 3 verified
    Starting price
    $19 per user/month, billed annually
    Checked Oct 25, 2026livechat.com(opens source in a new tab)
    Growth plan
    $79 per user/month, billed annually
    Checked Oct 25, 2026livechat.com(opens source in a new tab)
    Customers
    30,000+ companies
    Checked Oct 25, 2026livechat.com(opens source in a new tab)

The best Lime Connect (formerly Userlike) alternative for…

The highest-ranked app in this list for each need.

Crisp logo

Best Lime Connect (formerly Userlike) alternative for most people

Crisp

Cheaper chat-first inbox priced per workspace.

Chatwoot logo

Best Lime Connect (formerly Userlike) alternative for a free option

Chatwoot

Open-source inbox you can host yourself for full data control.

Smartsupp logo

Best Lime Connect (formerly Userlike) alternative for a free plan you can upgrade

Smartsupp

European chat tool with a free plan and ecommerce focus.

Chatwoot logo

Best Lime Connect (formerly Userlike) alternative for open source

Chatwoot

Open-source inbox you can host yourself for full data control.

Chatwoot logo

Best Lime Connect (formerly Userlike) alternative for self-hosting

Chatwoot

Open-source inbox you can host yourself for full data control.

LiveChat logo

Best Lime Connect (formerly Userlike) alternative for Mac

LiveChat

Polished live chat with more integrations.

Crisp logo

Best Lime Connect (formerly Userlike) alternative for Windows

Crisp

Cheaper chat-first inbox priced per workspace.

Crisp logo

Best Lime Connect (formerly Userlike) alternative for Linux

Crisp

Cheaper chat-first inbox priced per workspace.

Trengo logo

Best Lime Connect (formerly Userlike) alternative for iPhone and Android

Trengo

European omnichannel inbox with strong WhatsApp support.

Crisp logo

Best Lime Connect (formerly Userlike) alternative for working in the browser

Crisp

Cheaper chat-first inbox priced per workspace.

Lime Connect (formerly Userlike) alternatives: common questions

What is the best alternative to Lime Connect (formerly Userlike)?

Crisp ranks first right now. Cheaper chat-first inbox priced per workspace. Trengo and Smartsupp follow it in our ranking.

Is there a free alternative to Lime Connect (formerly Userlike)?

Yes. Crisp (free plan + paid), Smartsupp (free plan + paid) and Chatwoot (open source) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Lime Connect (formerly Userlike)?

Yes: Chatwoot. Chatwoot can also be self-hosted.

Which Lime Connect (formerly Userlike) alternatives work on Linux?

Crisp runs on Linux.

Why do people switch from Lime Connect (formerly Userlike)?

The complaints we hear most: paid plans start at a higher price than SMB chat tools; smaller integration catalogue; free plan limited to one seat and channel.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Lime Connect (formerly Userlike), reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.