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LiveChat

A dedicated live chat platform for support and sales teams, with ticketing and AI agents.

PaidCustomer support and live chat software
Visit LiveChatSee 6 alternatives
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About LiveChat

LiveChat, from the Polish company Text, is one of the longest-running live chat products. It gives teams a fast, polished agent app for website chat, with canned responses, chat routing, visitor tracking, ecommerce integrations and the ability to see what a visitor is typing before they send. Messages from Messenger, WhatsApp and other channels can join the same inbox, a ticketing system handles follow-ups, and AI agents and assistants are available from the same company. LiveChat is popular with ecommerce and sales-led sites because chats can drive purchases. It is priced per user per month, with a free trial, and higher tiers add reporting and supervision features. The downsides are that it is focused on chat rather than full multichannel help desk work, AI features cost extra, and per-seat pricing adds up for large teams. It runs in the browser with desktop and mobile apps. It suits teams where real-time chat is the main channel.

Best for: Sales and support teams where live website chat is the primary channel.

Pros and cons

What works

  • Fast, polished agent app built for chat
  • Strong ecommerce and sales integrations
  • Ticketing included for follow-ups

Why people leave

  • No free plan, only a trial
  • Per-seat pricing adds up for large teams
  • Less suited to email-heavy support

Top LiveChat alternatives

See all 6
  1. 1Olark logo
    Olark

    Simple live chat with an AI agent option and flat per-agent price.

    66.5
  2. 2Tidio logo
    Tidio

    Cheaper small-business chat with AI and a free plan.

    62.6
  3. 3Crisp logo
    Crisp

    Chat-first inbox priced per workspace instead of per seat.

    59.6
  4. 4Zoho SalesIQ logo
    Zoho SalesIQ

    Live chat with visitor tracking and a free plan, tied to Zoho CRM.

    57.2
  5. 5Intercom logo
    Intercom

    Messenger plus full help desk and a strong AI agent.

    55.3

Why people left LiveChat

In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.

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LiveChat: common questions

Is LiveChat free?

No, LiveChat is a paid product. Starting price: $19 per user/month, billed annually (checked on LiveChat's own site).

Is LiveChat open source?

No, LiveChat is not open source.

What platforms does LiveChat run on?

LiveChat is available for Web, iOS, Android, macOS and Windows.

What are the best alternatives to LiveChat?

The highest-ranked LiveChat alternatives right now are Olark, Tidio and Crisp. See the full ranked list for pricing, platforms and verified facts.

See all 6 LiveChat alternatives