Crisp
A chat-first shared inbox with a website widget, AI agent and flat per-workspace pricing.
- Verified facts
- 4 of 4
- Alternatives ranked
- 5
- Approved reviews
- 0
- Visits sent from here
- 0
About Crisp
Crisp is a customer messaging platform from France built around a live chat widget and a shared inbox. Conversations from website chat, email, WhatsApp, Instagram, Messenger and other channels arrive in one place, with a knowledge base, a lightweight CRM, campaigns and an AI agent that answers from your content. Its pricing is unusual: plans are charged per workspace with a set number of seats included, rather than per agent, which makes it affordable for small teams. A free plan covers basic website chat with two seats. It is a common choice for startups and small SaaS companies that want an Intercom-style experience at a lower price. The trade-offs are less depth in ticketing, reporting and routing than help desks such as Zendesk, and AI usage limited by credits. It runs in the browser with apps for iOS, Android, Mac, Windows and Linux. It suits small teams that want chat-led support on a budget.
Best for: Startups and small teams that want Intercom-style chat support at a lower cost.
Pros and cons
What works
- Per-workspace pricing with seats included
- Free plan for basic website chat
- Native apps on every major platform
Why people leave
- Lighter ticketing and reporting than full help desks
- AI usage is limited by included credits
- Advanced features need the higher plans
Top Crisp alternatives
See all 5- 1
Intercom66.5More advanced AI agent and help desk, at a much higher price.
- 2
tawk.to62.6Completely free live chat with unlimited agents.
- 3
Chatwoot59.6Open-source equivalent you can self-host.
- 4
Tidio57.2Similar small-business chat with a well-known AI bot.
- 5
LiveChat55.3Dedicated live chat with deep sales and ecommerce features.
Why people left Crisp
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
No switching stories yet. If you moved away from Crisp, review the app you switched to and tell us why.
Reviews
No approved reviews yet. How we verify reviewers
Write a review of Crisp
Crisp: common questions
Is Crisp free?
Crisp has a free plan and paid plans. Free plan: Yes, free forever (checked on Crisp's own site).
Is Crisp open source?
No, Crisp is not open source. Open-source alternatives include Chatwoot.
What platforms does Crisp run on?
Crisp is available for Web, iOS, Android, macOS, Windows and Linux.
What are the best alternatives to Crisp?
The highest-ranked Crisp alternatives right now are Intercom, tawk.to and Chatwoot. See the full ranked list for pricing, platforms and verified facts.