Lime Connect (formerly Userlike)
A German chat, messaging and AI agent platform, renamed from Userlike, with a free starter plan.
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About Lime Connect (formerly Userlike)
Lime Connect, the platform previously called Userlike, is a German customer messaging product that unifies website chat with WhatsApp, Facebook Messenger, Instagram, Telegram, SMS and email in one inbox. An AI layer can answer common questions from your knowledge sources and hand over to human agents, and teams get routing, canned messages, analytics and contact management. Its German roots show in a strong emphasis on data protection, GDPR compliance and hosting in Germany, which appeals to European businesses and public bodies. A free plan covers basic website chat for one seat and a limited number of conversations, while paid plans start with a minimum number of seats and are priced per month in euros. The paid entry point is higher than small-business chat tools like Tidio or Crisp, and the integration catalogue is smaller than larger suites. It runs in the browser. It suits European businesses that want messaging-based support with careful data handling.
Best for: European businesses that want chat and messaging support with GDPR-focused hosting.
Pros and cons
What works
- Website chat and messaging apps in one inbox
- Strong focus on GDPR and German hosting
- Free plan for basic website chat
Why people leave
- Paid plans start at a higher price than SMB chat tools
- Smaller integration catalogue
- Free plan limited to one seat and channel
Top Lime Connect (formerly Userlike) alternatives
See all 5- 1
Crisp66.5Cheaper chat-first inbox priced per workspace.
- 2
Trengo62.6European omnichannel inbox with strong WhatsApp support.
- 3
Smartsupp59.6European chat tool with a free plan and ecommerce focus.
- 4
Chatwoot57.2Open-source inbox you can host yourself for full data control.
- 5
LiveChat55.3Polished live chat with more integrations.
Why people left Lime Connect (formerly Userlike)
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Reviews
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Lime Connect (formerly Userlike): common questions
Is Lime Connect (formerly Userlike) free?
Lime Connect (formerly Userlike) has a free plan and paid plans. Free plan: 1 seat, 1 channel, 200 conversations (checked on Lime Connect (formerly Userlike)'s own site).
Is Lime Connect (formerly Userlike) open source?
No, Lime Connect (formerly Userlike) is not open source. Open-source alternatives include Chatwoot.
What platforms does Lime Connect (formerly Userlike) run on?
Lime Connect (formerly Userlike) is available for Web.
What are the best alternatives to Lime Connect (formerly Userlike)?
The highest-ranked Lime Connect (formerly Userlike) alternatives right now are Crisp, Trengo and Smartsupp. See the full ranked list for pricing, platforms and verified facts.