AppBreakup
Submit an app

Re:amaze alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Re:amaze: AI features trail leaders like Intercom, and fewer integrations outside ecommerce. We ranked 5 alternatives by how directly each one replaces Re:amaze, then by reviews, real visits and how recently each app's facts were checked against its own website. Gorgias currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Gorgias logoGorgiasPaidNoWeb, iOS, Android3 of 366.5
2Tidio logoTidioFree plan + paidNoWeb, iOS, Android +24 of 459.6
3Help Scout logoHelp ScoutFree plan + paidNoWeb, iOS, Android4 of 457.2
4Zendesk logoZendeskPaidNoWeb, iOS, Android4 of 455.3
  1. Gorgias logo

    1. GorgiasTop pick

    Best for: Shopify and other ecommerce brands that want support tied to order data

    PaidWeb, iOS, Android

    66.5

    score / 100

    Why switch from Re:amaze

    Deeper Shopify order actions and volume-based pricing.

    Pros

    • Edit orders, refund and discount from inside a ticket
    • Unlimited users, priced by ticket volume
    • Strong handling of social comments and DMs

    Cons

    • Built for ecommerce; awkward for other businesses
    • Costs scale with ticket volume and AI usage
    • Entry plan includes very few tickets
    Visit Gorgias Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Gorgias a good Re:amaze alternative?

    Verified facts

    3 of 3 verified
    Starter plan
    $40/month, 50 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Basic plan
    $77/month billed annually, 300 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Founded
    2015, Paris
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
  2. Tidio logo

    2. Tidio

    Best for: Small online stores that want chat, chatbots and an AI agent in one tool

    Free plan + paidWeb, iOS, Android, macOS, Windows

    59.6

    score / 100

    Why switch from Re:amaze

    Lower-cost chat and AI bot for small stores.

    Pros

    • Lyro AI agent and no-code chatbots built in
    • Strong Shopify and WordPress integrations
    • Free plan after the trial

    Cons

    • Conversation-based pricing gets confusing
    • AI and Flows usage priced separately
    • Lighter ticketing and reporting than full help desks
    Visit Tidio Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Tidio a good Re:amaze alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $24.17/month for 100 conversations
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Free trial
    7 days
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Free plan
    Yes, after the trial
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Platforms
    Browser, Android, iOS, Windows, Mac
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
  3. Help Scout logo

    3. Help Scout

    Best for: Small and mid-sized teams that want email-style support that feels personal

    Free plan + paidWeb, iOS, Android

    57.2

    score / 100

    Why switch from Re:amaze

    General email-style help desk with a free plan.

    Pros

    • Clean, email-like interface that's quick to learn
    • Free plan for up to five users
    • Knowledge base and chat widget built in

    Cons

    • No native phone channel
    • Less routing and reporting depth than Zendesk
    • Free plan limited to one inbox and one Docs site
    Visit Help Scout Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Help Scout a good Re:amaze alternative?

    Verified facts

    4 of 4 verified
    Free plan
    5 users, 1 inbox, 1 Docs site
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Standard plan
    $25 per user/month
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Plus plan
    $45 per user/month
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Integrations
    100+ tools
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
  4. Zendesk logo

    4. Zendesk

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    55.3

    score / 100

    Why switch from Re:amaze

    Larger help desk for stores that outgrow ecommerce-specific tools.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Re:amaze alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)

The best Re:amaze alternative for…

The highest-ranked app in this list for each need.

Gorgias logo

Best Re:amaze alternative for most people

Gorgias

Deeper Shopify order actions and volume-based pricing.

Tidio logo

Best Re:amaze alternative for a free plan you can upgrade

Tidio

Lower-cost chat and AI bot for small stores.

Tidio logo

Best Re:amaze alternative for Mac

Tidio

Lower-cost chat and AI bot for small stores.

Tidio logo

Best Re:amaze alternative for Windows

Tidio

Lower-cost chat and AI bot for small stores.

Help Scout logo

Best Re:amaze alternative for iPhone and Android

Help Scout

General email-style help desk with a free plan.

Richpanel logo

Best Re:amaze alternative for working in the browser

Richpanel

Ecommerce help desk with self-service returns and cheap AI.

Re:amaze alternatives: common questions

What is the best alternative to Re:amaze?

Gorgias ranks first right now. Deeper Shopify order actions and volume-based pricing. Richpanel and Tidio follow it in our ranking.

Is there a free alternative to Re:amaze?

Yes. Tidio (free plan + paid) and Help Scout (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Re:amaze?

None of the 5 alternatives in this list is open source.

Why do people switch from Re:amaze?

The complaints we hear most: AI features trail leaders like Intercom; fewer integrations outside ecommerce; interface feels somewhat dated.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Re:amaze, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.