Re:amaze
A help desk and live chat platform popular with ecommerce brands, with per-member pricing.
- Verified facts
- 3 of 3
- Alternatives ranked
- 5
- Approved reviews
- 0
- Visits sent from here
- 0
About Re:amaze
Re:amaze is a customer service platform that combines a shared inbox for email, live chat, social channels, SMS and voice with chatbots, proactive messages called Cues, a FAQ and knowledge base, and an AI agent. It integrates with Shopify and other ecommerce platforms so agents can see orders and customer history alongside conversations, and it supports multiple brands from one account. It is generally cheaper than Gorgias for small stores and simpler than Zendesk. Plans are priced per team member per month, with annual discounts, and include unlimited email inboxes. The downsides are a smaller integration catalogue outside ecommerce, AI features that are less advanced than leaders like Intercom, and an interface that feels a little dated. It runs in the browser with iOS and Android apps. It suits small and mid-sized online stores, especially those running several brands, that want chat and email support together.
Best for: Small and mid-sized online stores, especially multi-brand ones, wanting chat and email together.
Pros and cons
What works
- Strong ecommerce integrations, including Shopify
- Multi-brand support from one account
- Unlimited email inboxes on every plan
Why people leave
- AI features trail leaders like Intercom
- Fewer integrations outside ecommerce
- Interface feels somewhat dated
Top Re:amaze alternatives
See all 5- 1
Gorgias66.5Deeper Shopify order actions and volume-based pricing.
- 2
Richpanel62.6Ecommerce help desk with self-service returns and cheap AI.
- 3
Tidio59.6Lower-cost chat and AI bot for small stores.
- 4
Help Scout57.2General email-style help desk with a free plan.
- 5
Zendesk55.3Larger help desk for stores that outgrow ecommerce-specific tools.
Why people left Re:amaze
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Re:amaze: common questions
Is Re:amaze free?
No, Re:amaze is a paid product. Starting price: $29 per team member/month ($26.10 billed annually) (checked on Re:amaze's own site).
Is Re:amaze open source?
No, Re:amaze is not open source.
What platforms does Re:amaze run on?
Re:amaze is available for Web, iOS and Android.
What are the best alternatives to Re:amaze?
The highest-ranked Re:amaze alternatives right now are Gorgias, Richpanel and Tidio. See the full ranked list for pricing, platforms and verified facts.