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Open source SysAid alternatives: 1 app ranked by verified data

Facts checked Nov 8, 2026AppBreakup editorialHow we rank

1 of the 4 SysAid alternatives we track are open source. osTicket ranks highest, with facts last verified Nov 8, 2026.

Quick comparison

#AppPricingVerified priceOpen sourcePlatformsVerified factsScore
1osTicket logoosTicketOpen sourceFrom $12 per agent/monthYesWeb, Self-hosted4 of 459.4
  1. osTicket logo

    1. osTicketTop pick

    Best for: Budget-conscious IT and support teams that need classic email ticketing they can host

    Open sourceSelf-hostableWeb, Self-hosted

    59.4

    score / 100

    Why switch from SysAid

    Free, open-source help desk you can self-host for a basic IT ticket queue without licence fees.

    Pros

    • Free and open source with a long track record
    • Runs on common PHP and MySQL hosting
    • Custom forms, SLAs and help topics

    Cons

    • Dated interface
    • No built-in live chat or social channels
    • Few modern AI or automation features
    Visit osTicket Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is osTicket a good SysAid alternative?

    Verified facts

    4 of 4 verified
    Open source
    Yes
    Checked Nov 8, 2026osticket.com(opens source in a new tab)
    Cloud price
    From $12 per agent/month
    Checked Nov 8, 2026osticket.com(opens source in a new tab)
    Cloud free trial
    30 days
    Checked Nov 8, 2026osticket.com(opens source in a new tab)
    Requirements
    Apache or IIS, PHP, MySQL
    Checked Nov 8, 2026osticket.com(opens source in a new tab)