SysAid
IT service management platform with help desk, asset management and built-in AI agents.
Updated · AppBreakup editorial · Web, iOS, Android
Is SysAid free?
No, it's a paid product
- Starting price:
- $89 per agent/month
- Free trial:
- 30 days, no credit card
Checked on SysAid's site Nov 8, 2026
3 alternatives with a free option Full SysAid pricing and plansSwitch from SysAid to
All 4
FreshserviceStarting price: $19/agent/month, billed annually
Jira Service ManagementStandard plan: $21.50 per agent/month (varies with team size)
ManageEngine ServiceDesk PlusStarting price: $495 a year for 2 technicians (Professional, on-premises)
- Verified facts
- 5 of 5
- Alternatives ranked
- 4
- Approved reviews
- 0
- Visits sent from here
- 0
About SysAid
SysAid is an IT service management (ITSM) platform for internal IT teams. It covers the standard ITIL processes (incidents, service requests, changes and problems) along with a self-service portal, SLA tracking, dashboards and asset and licence management, so tickets connect to the devices involved. Recent versions lean heavily on AI: a Copilot assists agents and end users, prebuilt AI agents handle routine tasks such as password resets and status updates, and an autonomous agent called Dex can be licensed separately. Remote support is available through Splashtop, and deeper network discovery through Lansweeper, as add-ons. Pricing is per agent per month, with a published starting price for the Professional plan, a quote-only Enterprise plan, and a 30-day free trial without a card. It is cloud-hosted and suits mid-sized organisations that want ITSM with AI included rather than bolted on, rather than a customer-facing support desk.
Best for: Mid-sized IT departments that want ITIL service management with AI agents and asset tracking included.
SysAid pricing (checked Nov 8, 2026)
Each line is quoted from SysAid's own site, with the page it came from.
| Plan or term | What it says | Checked | Source |
|---|---|---|---|
| Starting price | $89 per agent/month | Nov 8, 2026 | sysaid.com |
| Free trial | 30 days, no credit card | Nov 8, 2026 | sysaid.com |
Pros and cons
What works
- AI agents and Copilot included in plans without usage caps
- Asset management bundled with the service desk
- Free trial with full features and no credit card
Why people leave
- Higher starting price per agent than lighter help desks
- Remote support and advanced discovery are paid add-ons
- Built for internal IT, not customer-facing support teams
SysAid vs Freshservice, Jira Service Management and ManageEngine ServiceDesk Plus
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
| Attribute | SysAid | Freshservice | Jira Service Management | ManageEngine ServiceDesk Plus |
|---|---|---|---|---|
| Pricing | Paid | Paid | Free plan + paid | Free plan + paid |
| Verified price | $89 per agent/month | $19/agent/month, billed annually | $21.50 per agent/month (varies with team size) | $495 a year for 2 technicians (Professional, on-premises) |
| Free plan | No | No | Yes, up to 3 agents | Yes, Standard edition up to 5 technicians |
| Open source | No | No | No | No |
| Self-hostable | No | No | No | No |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android | Web, Self-hosted, iOS, Android |
Top SysAid alternatives
See all 4- 1Freshservice68.8
Easier-to-learn cloud ITSM with asset discovery and lower entry pricing.
- 2Jira Service Management64.8
Free tier for small teams and tight links to Jira for engineering-heavy companies.
- 3ManageEngine ServiceDesk Plus61.8
ITIL service desk with on-premises and cloud editions and a free tier.
- 4
osTicket59.4Free, open-source help desk you can self-host for a basic IT ticket queue without licence fees.
Why people left SysAid
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
No switching stories yet. If you moved away from SysAid, review the app you switched to and tell us why.
Reviews
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SysAid: common questions
What is SysAid?
SysAid: IT service management platform with help desk, asset management and built-in AI agents. Best for mid-sized IT departments that want ITIL service management with AI agents and asset tracking included. Available for Web, iOS and Android.
Is SysAid free?
No, SysAid is a paid product. Starting price: $89 per agent/month (checked on SysAid's own site).
How much does SysAid cost?
SysAid is a paid product. Starting price: $89 per agent/month; Free trial: 30 days, no credit card. Checked on SysAid's own site, November 2026.
Does SysAid have a free trial or refund?
Free trial: 30 days, no credit card. Source: SysAid's own site.
Is SysAid open source?
No, SysAid is not open source. Open-source alternatives include osTicket.
What platforms does SysAid run on?
SysAid is available for Web, iOS and Android.
What are the best alternatives to SysAid?
The highest-ranked SysAid alternatives right now are Freshservice, Jira Service Management and ManageEngine ServiceDesk Plus. See the full ranked list for pricing, platforms and verified facts.
SysAid vs Freshservice: what's the difference?
Both SysAid and Freshservice are paid products. Verified prices: SysAid $89 per agent/month, Freshservice $19/agent/month, billed annually. Both run on Web, iOS and Android.