
1. StonlyTop pick
Best for: Support teams handling complex troubleshooting who want branching guides instead of static articles
Free plan + paidWeb
52.6
score / 100
Why switch from Userlane
Interactive step-by-step guides and a knowledge base with a self-serve plan, cheaper for smaller rollouts.
Pros
- Branching interactive guides handle troubleshooting better than flat articles
- Same content powers the help center, in-app widget and AI answers
- Integrates with Zendesk, Freshdesk, Salesforce and ServiceNow
- Free Basic plan keeps guides built during the trial
Cons
- Prices aren't published; you have to talk to sales
- Free Basic plan is tiny: 5 published guides and 1 team member
- Help desk integrations and AI agents are enterprise-only
How this score is calculated
Editorial fit ×0.346
Reviews ×0.363
Clicks (90 days) ×0.150
Freshness ×0.15100
Votes ×0.150
0 counted reviews, 0 up and 0 down votes. Full formula
Verified facts
4 of 4 verified- Integrations
- Zendesk, Freshdesk, Salesforce, ServiceNow
- Checked Nov 8, 2026stonly.com(opens source in a new tab)