Stonly
Customer service knowledge base built on interactive step-by-step guides and AI answers.
Updated · AppBreakup editorial · Web
Is Stonly free?
Free plan, plus paid plans
- Free plan:
- Basic: 5 guides, 1 member
Checked on Stonly's site Nov 8, 2026
Switch from Stonly to
All 6
Document360Paid
ZendeskStarting price: $19 per agent/month billed yearly ($25 monthly)
HelpjuiceStarting price: $249 a month, includes 30 users
- Verified facts
- 4 of 4
- Alternatives ranked
- 6
- Approved reviews
- 0
- Visits sent from here
- 0
About Stonly
Stonly is a knowledge platform for customer support teams. Instead of long help articles, you build interactive guides that branch based on the reader's answers, which works well for troubleshooting and for walking support agents through complicated processes. Those guides feed a public knowledge base, an embeddable help widget, in-product checklists and tours, and AI answers that draw on your own content in places like Slack, Teams or WhatsApp. Integrations with Zendesk, Freshdesk, Salesforce and ServiceNow put the right guide next to the ticket an agent is working on. It suits support and customer success teams that deal with complex, multi-step issues. A small business plan covers one knowledge base and a few team members, and enterprise plans add help desk integrations, AI agents, automations and SSO. Prices aren't listed publicly; after a 14-day trial, accounts fall back to a limited free Basic plan.
Best for: Support teams handling complex troubleshooting who want branching guides instead of static articles.
Stonly pricing (checked Nov 8, 2026)
Each line is quoted from Stonly's own site, with the page it came from.
| Plan or term | What it says | Checked | Source |
|---|---|---|---|
| Free trial | 14 days | Nov 8, 2026 | stonly.com |
| Free plan | Basic: 5 guides, 1 member | Nov 8, 2026 | stonly.com |
| Small Business plan | Under 100 employees | Nov 8, 2026 | stonly.com |
Pros and cons
What works
- Branching interactive guides handle troubleshooting better than flat articles
- Same content powers the help center, in-app widget and AI answers
- Integrates with Zendesk, Freshdesk, Salesforce and ServiceNow
- Free Basic plan keeps guides built during the trial
Why people leave
- Prices aren't published; you have to talk to sales
- Free Basic plan is tiny: 5 published guides and 1 team member
- Help desk integrations and AI agents are enterprise-only
Stonly vs Document360, Zendesk and Helpjuice
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
| Attribute | Stonly | Document360 | Zendesk | Helpjuice |
|---|---|---|---|---|
| Pricing | Free plan + paid | Paid | Paid | Paid |
| Verified price | — | — | $19 per agent/month billed yearly ($25 monthly) | $249 a month, includes 30 users |
| Free plan | Basic: 5 guides, 1 member | No | No | No |
| Open source | No | No | No | No |
| Self-hostable | No | No | No | No |
| Platforms | Web | Web | Web, iOS, Android | Web |
Top Stonly alternatives
See all 6- 1Document36068.8
Dedicated knowledge base software with stronger article versioning, categories and documentation workflows.
- 2Zendesk66.2
Help desk with a built-in help center, if you'd rather keep tickets and knowledge in one product.
- 3Helpjuice64.8
Knowledge base software focused on fast search and content analytics, for support teams that mostly write articles.
- 4
Guru61.8Verified internal knowledge cards for agents, delivered in Slack and the browser.
- 5
Whatfix50.0In-app walkthroughs and contextual help aimed at large enterprises rolling out software, with analytics on where users get stuck.
Why people left Stonly
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
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Reviews
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Stonly: common questions
What is Stonly?
Stonly: Customer service knowledge base built on interactive step-by-step guides and AI answers. Best for support teams handling complex troubleshooting who want branching guides instead of static articles. Available for Web.
Is Stonly free?
Stonly has a free plan and paid plans. Free plan: Basic: 5 guides, 1 member (checked on Stonly's own site).
How much does Stonly cost?
Stonly is free with paid plans. Free trial: 14 days; Free plan: Basic: 5 guides, 1 member; Small Business plan: Under 100 employees. Checked on Stonly's own site, November 2026.
Does Stonly have a free trial or refund?
Free trial: 14 days. Source: Stonly's own site.
Is Stonly open source?
No, Stonly is not open source.
What platforms does Stonly run on?
Stonly is available for Web.
What are the best alternatives to Stonly?
The highest-ranked Stonly alternatives right now are Document360, Zendesk and Helpjuice. See the full ranked list for pricing, platforms and verified facts.
Stonly vs Document360: what's the difference?
Stonly is free with paid plans; Document360 is a paid product. Both run on Web.