HelpWire

Simple remote support tool from Electronic Team with a free plan that allows commercial use.

Verified facts: 4 of 4
Alternatives ranked: 5
Approved reviews: 0
Visits sent from here: 0

About HelpWire

HelpWire is a remote support app aimed at small IT providers and help desks. A technician sends a link, the client runs a small app and approves the session, and the operator gets screen view and control and file transfer; approved devices can also be kept for unattended access so follow-up fixes don't need the user present. The pitch is low friction and low cost: the free plan has no nag screens, allows commercial use and includes one active operator, a handful of unattended devices and unlimited on-demand sessions, one at a time. Paid plans raise the number of operators, unattended devices and simultaneous sessions, starting with a Solo plan for independent technicians; yearly billing gets two months free. The operator app runs on Windows, macOS and Linux. It is a young product with fewer advanced features, such as scripting, session recording or deep RMM tools, than established support suites.

Best for: Solo technicians and small help desks that need free or cheap remote support.

What works

Free plan allows commercial use
Unattended devices included even on the free plan
Simple link-based session start

Why people leave

Free plan limited to one session at a time
Fewer advanced IT tools than established rivals
Young product with a shorter track record

Top HelpWire alternatives

See all 5

1
Zoho Assist
More mature feature set and help-desk integrations, with a free tier.
66.5
2
AnyDesk
Faster, better-known client with a free tier for personal use.
62.6
3
ConnectWise ScreenConnect
Deeper technician tooling for MSPs that outgrow the basics.
59.6
4
RustDesk
Open-source and self-hostable with no per-operator fees.
57.2
5
Supremo
Install-free support client with low-cost plans.
55.3

Why people left HelpWire

In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.

No switching stories yet. If you moved away from HelpWire, review the app you switched to and tell us why.

Reviews

No approved reviews yet. How we verify reviewers

Write a review of HelpWire

Your rating of HelpWire

Name

Never shown publicly. A work email helps us verify you.

Title

Your review

What did you use it for, and what was good or bad? At least 40 characters.

Did you switch from another app?

Why did you leave it?

How can we verify you use it? (optional)

A GitHub username, your company domain, or say you can send a screenshot. Verified reviews count more.

I received money, credit or a gift for writing this review. (Incentivized reviews are shown but don't count toward rankings.)

By submitting, you confirm you're at least 16 and agree to our terms. Your name, rating, review and the date are published; your email isn't. See our privacy policy.

HelpWire: common questions

Is HelpWire free?

HelpWire has a free plan and paid plans. Free plan: $0, commercial use allowed (checked on HelpWire's own site).

Is HelpWire open source?

No, HelpWire is not open source. Open-source alternatives include RustDesk.

What platforms does HelpWire run on?

HelpWire is available for Windows, macOS and Linux.

What are the best alternatives to HelpWire?

The highest-ranked HelpWire alternatives right now are Zoho Assist, AnyDesk and ConnectWise ScreenConnect. See the full ranked list for pricing, platforms and verified facts.

See all 5 HelpWire alternatives

HelpWire facts

4 of 4 verified

Free plan: $0, commercial use allowed; Checked Oct 25, 2026helpwire.app(opens source in a new tab); “Monthly Yearly 2 months free Free No nag screens. Commercial use allowed. $0”
Free plan limits: 1 operator, 5 unattended devices; Checked Oct 25, 2026helpwire.app(opens source in a new tab); “$0 No card required Start for free 1 active operator 5 unattended devices”
Solo plan: $10/month, billed monthly; Checked Oct 25, 2026helpwire.app(opens source in a new tab); “Solo For solo IT providers. $10 /month Billed monthly”
Platforms: Windows, macOS, Linux; Checked Oct 25, 2026helpwire.app(opens source in a new tab); “Access Windows, macOS, and Linux workstations from the native operator app.”