ConnectWise ScreenConnect
Remote support and access software popular with managed service providers, in cloud or self-hosted form.
- Verified facts
- 3 of 3
- Alternatives ranked
- 6
- Approved reviews
- 0
- Visits sent from here
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About ConnectWise ScreenConnect
ScreenConnect, owned by ConnectWise, is a remote support tool widely used by managed service providers and internal help desks. Technicians start attended sessions from a browser-based console or keep unattended agents on client machines, and the higher tiers add a Backstage mode for working in the background without disturbing the user, a remote command line, Wake-on-LAN, session recording, video auditing and diagnostics. It is licensed per concurrent technician rather than per device, which suits shops supporting many endpoints with a small team. Cloud plans run from a single-session entry tier up through Standard and Premium, and a self-hosted on-premises edition is still sold for organisations that want to run the server themselves. Agents support Windows, macOS, Linux and mobile devices. Its power and popularity also make it a target: self-hosted servers need prompt patching, and attackers have abused stolen instances.
Best for: Managed service providers and help desks supporting many endpoints with a few technicians.
Pros and cons
What works
- Licensed per concurrent technician, not per device
- Self-hosted edition available
- Backstage mode and command line for silent fixes
Why people leave
- No free plan
- Self-hosted servers need prompt security patching
- Console takes time to learn and customise
Top ConnectWise ScreenConnect alternatives
See all 6- 1
Splashtop66.5Splashtop's support plans cost less for small MSPs and include unattended access.
- 2
BeyondTrust Remote Support62.6Enterprise-grade auditing and privileged access controls for regulated industries.
- 3
GoTo Resolve59.6Combines remote support with monitoring and patching in one per-endpoint plan.
- 4
MeshCentral57.2Free self-hosted alternative for shops comfortable running their own server.
- 5
Zoho Assist55.3Cheaper per-technician pricing with a permanent free tier to start.
Why people left ConnectWise ScreenConnect
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Reviews
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ConnectWise ScreenConnect: common questions
Is ConnectWise ScreenConnect free?
No, ConnectWise ScreenConnect is a paid product. Standard plan: $47 per concurrent tech/month, billed annually (checked on ConnectWise ScreenConnect's own site).
Is ConnectWise ScreenConnect open source?
No, ConnectWise ScreenConnect is not open source. Open-source alternatives include MeshCentral.
What platforms does ConnectWise ScreenConnect run on?
ConnectWise ScreenConnect is available for Web, Windows, macOS, Linux, iOS and Android.
What are the best alternatives to ConnectWise ScreenConnect?
The highest-ranked ConnectWise ScreenConnect alternatives right now are Splashtop, BeyondTrust Remote Support and GoTo Resolve. See the full ranked list for pricing, platforms and verified facts.