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Gorgias alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Gorgias: built for ecommerce; awkward for other businesses, and costs scale with ticket volume and AI usage. We ranked 5 alternatives by how directly each one replaces Gorgias, then by reviews, real visits and how recently each app's facts were checked against its own website. Richpanel currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Richpanel logoRichpanelPaidNoWeb3 of 366.5
2Re:amaze logoRe:amazePaidNoWeb, iOS, Android3 of 362.6
3Gladly logoGladlyPaidNoWeb3 of 359.6
4Zendesk logoZendeskPaidNoWeb, iOS, Android4 of 457.2
5Tidio logoTidioFree plan + paidNoWeb, iOS, Android +24 of 455.3
  1. Richpanel logo

    1. RichpanelTop pick

    Best for: Growing DTC ecommerce brands that want self-service and AI to deflect order questions

    PaidWeb

    66.5

    score / 100

    Why switch from Gorgias

    Ecommerce help desk with self-service returns and flat per-seat pricing.

    Pros

    • Self-serve returns, exchanges and cancellations
    • No per-ticket fees on the help desk plan
    • Low per-conversation AI pricing

    Cons

    • Higher per-seat price than SMB help desks
    • Returns and exchanges are a paid add-on
    • Built only for ecommerce
    Visit Richpanel Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Richpanel a good Gorgias alternative?

    Verified facts

    3 of 3 verified
    Help desk price
    $99 per seat/month
    Checked Oct 25, 2026richpanel.com(opens source in a new tab)
    AI agents
    About $0.20 per AI-handled conversation
    Checked Oct 25, 2026richpanel.com(opens source in a new tab)
    Returns add-on
    From $99/month
    Checked Oct 25, 2026richpanel.com(opens source in a new tab)
  2. Re:amaze logo

    2. Re:amaze

    Best for: Small and mid-sized online stores, especially multi-brand ones, wanting chat and email together

    PaidWeb, iOS, Android

    62.6

    score / 100

    Why switch from Gorgias

    Cheaper ecommerce-friendly help desk with Shopify integration.

    Pros

    • Strong ecommerce integrations, including Shopify
    • Multi-brand support from one account
    • Unlimited email inboxes on every plan

    Cons

    • AI features trail leaders like Intercom
    • Fewer integrations outside ecommerce
    • Interface feels somewhat dated
    Visit Re:amaze Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Re:amaze a good Gorgias alternative?

    Verified facts

    3 of 3 verified
    Starting price
    $29 per team member/month ($26.10 billed annually)
    Checked Oct 25, 2026reamaze.com(opens source in a new tab)
    Pro plan
    $49 per team member/month
    Checked Oct 25, 2026reamaze.com(opens source in a new tab)
    Mobile apps
    iOS and Android
    Checked Oct 25, 2026reamaze.com(opens source in a new tab)
  3. Gladly logo

    3. Gladly

    Best for: Mid-market and enterprise retail brands that want one thread per customer across channels

    PaidWeb

    59.6

    score / 100

    Why switch from Gorgias

    Customer-centred platform for larger retail brands.

    Pros

    • One lifelong conversation per customer across channels
    • AI handles both support and shopping questions
    • Built for high-volume consumer brands

    Cons

    • No published pricing or self-serve sign-up
    • Retail focus; less suited to B2B or SaaS support
    • Overkill for small teams
    Visit Gladly Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Gladly a good Gorgias alternative?

    Verified facts

    3 of 3 verified
    Conversation history
    Chats, calls and emails threaded across channels
    Checked Oct 25, 2026gladly.com(opens source in a new tab)
    AI approach
    One AI across service and sales
    Checked Oct 25, 2026gladly.com(opens source in a new tab)
    Recognition
    RetailTech Breakthrough 2025 award
    Checked Oct 25, 2026gladly.com(opens source in a new tab)
  4. Zendesk logo

    4. Zendesk

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    57.2

    score / 100

    Why switch from Gorgias

    General-purpose help desk if you sell beyond one ecommerce platform.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Gorgias alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
  5. Tidio logo

    5. Tidio

    Best for: Small online stores that want chat, chatbots and an AI agent in one tool

    Free plan + paidWeb, iOS, Android, macOS, Windows

    55.3

    score / 100

    Why switch from Gorgias

    Low-cost chat and AI bot popular with small Shopify stores.

    Pros

    • Lyro AI agent and no-code chatbots built in
    • Strong Shopify and WordPress integrations
    • Free plan after the trial

    Cons

    • Conversation-based pricing gets confusing
    • AI and Flows usage priced separately
    • Lighter ticketing and reporting than full help desks
    Visit Tidio Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Tidio a good Gorgias alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $24.17/month for 100 conversations
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Free trial
    7 days
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Free plan
    Yes, after the trial
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Platforms
    Browser, Android, iOS, Windows, Mac
    Checked Oct 25, 2026tidio.com(opens source in a new tab)

The best Gorgias alternative for…

The highest-ranked app in this list for each need.

Richpanel logo

Best Gorgias alternative for most people

Richpanel

Ecommerce help desk with self-service returns and flat per-seat pricing.

Tidio logo

Best Gorgias alternative for a free plan you can upgrade

Tidio

Low-cost chat and AI bot popular with small Shopify stores.

Tidio logo

Best Gorgias alternative for Mac

Tidio

Low-cost chat and AI bot popular with small Shopify stores.

Tidio logo

Best Gorgias alternative for Windows

Tidio

Low-cost chat and AI bot popular with small Shopify stores.

Re:amaze logo

Best Gorgias alternative for iPhone and Android

Re:amaze

Cheaper ecommerce-friendly help desk with Shopify integration.

Gladly logo

Best Gorgias alternative for working in the browser

Gladly

Customer-centred platform for larger retail brands.

Gorgias alternatives: common questions

What is the best alternative to Gorgias?

Richpanel ranks first right now. Ecommerce help desk with self-service returns and flat per-seat pricing. Re:amaze and Gladly follow it in our ranking.

Is there a free alternative to Gorgias?

Yes. Tidio (free plan + paid) has a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Gorgias?

None of the 5 alternatives in this list is open source.

Why do people switch from Gorgias?

The complaints we hear most: built for ecommerce; awkward for other businesses; costs scale with ticket volume and AI usage; entry plan includes very few tickets.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Gorgias, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.