Richpanel

An ecommerce help desk with AI agents, self-service returns and a single per-seat plan.

PaidCustomer support and live chat software

Verified facts: 3 of 3
Alternatives ranked: 4
Approved reviews: 0
Visits sent from here: 0

About Richpanel

Richpanel is a customer service platform built for direct-to-consumer ecommerce brands. Email, chat, social and phone conversations land in one inbox with order details from Shopify and other platforms, so agents can handle refunds, cancellations and order edits in place. It puts weight on self-service: flows let shoppers handle returns, exchanges and cancellations without contacting an agent, and AI agents answer and resolve common requests. Pricing is unusually simple, with one help desk plan per seat and no per-ticket fees, plus AI charged per handled conversation and a paid returns add-on. That is easier to forecast than ticket-volume pricing, but the per-seat price is higher than many SMB help desks, so it suits teams with real volume. It is not designed for B2B or non-retail support. It runs in the browser. It suits growing online brands that want to deflect order questions through self-service and AI.

Best for: Growing DTC ecommerce brands that want self-service and AI to deflect order questions.

What works

Self-serve returns, exchanges and cancellations
No per-ticket fees on the help desk plan
Low per-conversation AI pricing

Why people leave

Higher per-seat price than SMB help desks
Returns and exchanges are a paid add-on
Built only for ecommerce

Top Richpanel alternatives

See all 4

1
Gorgias
The leading Shopify help desk, priced by ticket volume.
66.5
2
Re:amaze
Cheaper per-member ecommerce help desk with multi-brand support.
62.6
3
Gladly
Customer-centred platform for larger retail brands.
59.6
4
Zendesk
General help desk with a huge marketplace for complex setups.
57.2

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Richpanel: common questions

Is Richpanel free?

No, Richpanel is a paid product. Help desk price: $99 per seat/month (checked on Richpanel's own site).

Is Richpanel open source?

No, Richpanel is not open source.

What platforms does Richpanel run on?

Richpanel is available for Web.

What are the best alternatives to Richpanel?

The highest-ranked Richpanel alternatives right now are Gorgias, Re:amaze and Gladly. See the full ranked list for pricing, platforms and verified facts.

See all 4 Richpanel alternatives

Richpanel facts

3 of 3 verified

Help desk price: $99 per seat/month; Checked Oct 25, 2026richpanel.com(opens source in a new tab); “Monthly Annual Save 17% Helpdesk $99 per seat per month No per-ticket fees.”
AI agents: About $0.20 per AI-handled conversation; Checked Oct 25, 2026richpanel.com(opens source in a new tab); “AI agents ~ $0.20 per AI handled conversation i A conversation is the whole thread.”
Returns add-on: From $99/month; Checked Oct 25, 2026richpanel.com(opens source in a new tab); “Returns & Exchanges From $99 / month Paid add-on for ecommerce.”