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HubSpot Service Hub alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave HubSpot Service Hub: professional and Enterprise tiers get expensive, and less depth than dedicated help desks for complex routing. We ranked 5 alternatives by how directly each one replaces HubSpot Service Hub, then by reviews, real visits and how recently each app's facts were checked against its own website. Help Scout currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Help Scout logoHelp ScoutFree plan + paidNoWeb, iOS, Android4 of 477.6
2Zendesk logoZendeskPaidNoWeb, iOS, Android4 of 466.5
3Zoho Desk logoZoho DeskFree plan + paidNoWeb, iOS, Android3 of 359.6
4Freshdesk logoFreshdeskPaidNoWeb, iOS, Android4 of 457.2
5HubSpot CRM logoHubSpot CRMFree plan + paidNoWeb, iOS, Android +15 of 547.8
  1. Help Scout logo

    1. Help ScoutTop pick

    Best for: Small and mid-sized teams that want email-style support that feels personal

    Free plan + paidWeb, iOS, Android

    77.6

    score / 100

    Why switch from HubSpot Service Hub

    Simpler and cheaper help desk that still integrates with HubSpot.

    Pros

    • Clean, email-like interface that's quick to learn
    • Free plan for up to five users
    • Knowledge base and chat widget built in

    Cons

    • No native phone channel
    • Less routing and reporting depth than Zendesk
    • Free plan limited to one inbox and one Docs site
    Visit Help Scout Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.15100
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Help Scout a good HubSpot Service Hub alternative?

    Verified facts

    4 of 4 verified
    Free plan
    5 users, 1 inbox, 1 Docs site
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Standard plan
    $25 per user/month
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Plus plan
    $45 per user/month
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Integrations
    100+ tools
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
  2. Zendesk logo

    2. Zendesk

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    66.5

    score / 100

    Why switch from HubSpot Service Hub

    Deeper help desk features for larger, specialised support teams.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good HubSpot Service Hub alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
  3. Zoho Desk logo

    3. Zoho Desk

    Best for: Cost-conscious support teams, especially those already using Zoho CRM or Zoho One

    Free plan + paidWeb, iOS, Android

    59.6

    score / 100

    Why switch from HubSpot Service Hub

    Low-cost help desk tied to Zoho CRM instead.

    Pros

    • Free edition for small teams
    • Lower per-user prices than most big-name help desks
    • Tight integration with Zoho CRM and other Zoho apps

    Cons

    • Dense interface with a learning curve
    • Fewer third-party integrations than Zendesk
    • Free edition is limited to basic email ticketing
    Visit Zoho Desk Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zoho Desk a good HubSpot Service Hub alternative?

    Verified facts

    3 of 3 verified
    Free plan
    Yes, 3 users
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
    Free trial
    15 days
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
    After trial
    Downgrades to the free plan
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
  4. Freshdesk logo

    4. Freshdesk

    Best for: SMB and mid-market support teams wanting full help desk features at a moderate price

    PaidWeb, iOS, Android

    57.2

    score / 100

    Why switch from HubSpot Service Hub

    Full help desk at a lower price point than HubSpot's paid tiers.

    Pros

    • Full ticketing, automation and knowledge base features
    • Usually cheaper than comparable Zendesk plans
    • Connects with Freshsales and other Freshworks products

    Cons

    • AI agent sessions are billed as add-ons
    • Interface can feel cluttered
    • Key features such as advanced routing sit on higher tiers
    Visit Freshdesk Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Freshdesk a good HubSpot Service Hub alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed annually
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    Pro plan
    $55 per agent/month, billed annually
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    Free trial
    14 days
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
    AI add-on
    $49 per 100 AI agent sessions
    Checked Oct 25, 2026freshworks.com(opens source in a new tab)
  5. HubSpot CRM logo

    5. HubSpot CRM

    Best for: Small and mid-sized teams that want sales and marketing data in one easy CRM

    Free plan + paidWeb, iOS, Android, Browser extension

    47.8

    score / 100

    Why switch from HubSpot Service Hub

    HubSpot's free CRM, if you only need contacts and pipelines.

    Pros

    • Free tier with no time limit covers the basics well
    • Sales, marketing and service activity on one contact timeline
    • Easy to set up without a consultant
    • Large integration marketplace

    Cons

    • Big price jump from Starter to Professional editions
    • Many automation features are locked to higher tiers
    • Less flexible data modelling than Salesforce
    Visit HubSpot CRM Details and reviews
    How this score is calculated
    Editorial fit ×0.338
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is HubSpot CRM a good HubSpot Service Hub alternative?

    Verified facts

    5 of 5 verified
    Free plan
    Yes, no expiration
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    Credit card for free plan
    Not required
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    Integrations
    2,000+ marketplace apps
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    Customers
    306,000+ in 135+ countries
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    API
    Yes
    Checked Oct 25, 2026developers.hubspot.com(opens source in a new tab)

The best HubSpot Service Hub alternative for…

The highest-ranked app in this list for each need.

Help Scout logo

Best HubSpot Service Hub alternative for most people

Help Scout

Simpler and cheaper help desk that still integrates with HubSpot.

Zoho Desk logo

Best HubSpot Service Hub alternative for a free plan you can upgrade

Zoho Desk

Low-cost help desk tied to Zoho CRM instead.

Zendesk logo

Best HubSpot Service Hub alternative for iPhone and Android

Zendesk

Deeper help desk features for larger, specialised support teams.

Freshdesk logo

Best HubSpot Service Hub alternative for working in the browser

Freshdesk

Full help desk at a lower price point than HubSpot's paid tiers.

HubSpot Service Hub alternatives: common questions

What is the best alternative to HubSpot Service Hub?

Help Scout ranks first right now. Simpler and cheaper help desk that still integrates with HubSpot. Zendesk and Zoho Desk follow it in our ranking.

Is there a free alternative to HubSpot Service Hub?

Yes. Help Scout (free plan + paid), Zoho Desk (free plan + paid) and HubSpot CRM (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to HubSpot Service Hub?

None of the 5 alternatives in this list is open source.

Why do people switch from HubSpot Service Hub?

The complaints we hear most: professional and Enterprise tiers get expensive; less depth than dedicated help desks for complex routing; best value only if you already use HubSpot.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces HubSpot Service Hub, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.