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Richpanel alternatives: 4 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Richpanel: higher per-seat price than SMB help desks, and returns and exchanges are a paid add-on. We ranked 4 alternatives by how directly each one replaces Richpanel, then by reviews, real visits and how recently each app's facts were checked against its own website. Gorgias currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Gorgias logoGorgiasPaidNoWeb, iOS, Android3 of 366.5
2Re:amaze logoRe:amazePaidNoWeb, iOS, Android3 of 362.6
3Gladly logoGladlyPaidNoWeb3 of 359.6
4Zendesk logoZendeskPaidNoWeb, iOS, Android4 of 457.2
  1. Gorgias logo

    1. GorgiasTop pick

    Best for: Shopify and other ecommerce brands that want support tied to order data

    PaidWeb, iOS, Android

    66.5

    score / 100

    Why switch from Richpanel

    The leading Shopify help desk, priced by ticket volume.

    Pros

    • Edit orders, refund and discount from inside a ticket
    • Unlimited users, priced by ticket volume
    • Strong handling of social comments and DMs

    Cons

    • Built for ecommerce; awkward for other businesses
    • Costs scale with ticket volume and AI usage
    • Entry plan includes very few tickets
    Visit Gorgias Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Gorgias a good Richpanel alternative?

    Verified facts

    3 of 3 verified
    Starter plan
    $40/month, 50 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Basic plan
    $77/month billed annually, 300 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Founded
    2015, Paris
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
  2. Re:amaze logo

    2. Re:amaze

    Best for: Small and mid-sized online stores, especially multi-brand ones, wanting chat and email together

    PaidWeb, iOS, Android

    62.6

    score / 100

    Why switch from Richpanel

    Cheaper per-member ecommerce help desk with multi-brand support.

    Pros

    • Strong ecommerce integrations, including Shopify
    • Multi-brand support from one account
    • Unlimited email inboxes on every plan

    Cons

    • AI features trail leaders like Intercom
    • Fewer integrations outside ecommerce
    • Interface feels somewhat dated
    Visit Re:amaze Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Re:amaze a good Richpanel alternative?

    Verified facts

    3 of 3 verified
    Starting price
    $29 per team member/month ($26.10 billed annually)
    Checked Oct 25, 2026reamaze.com(opens source in a new tab)
    Pro plan
    $49 per team member/month
    Checked Oct 25, 2026reamaze.com(opens source in a new tab)
    Mobile apps
    iOS and Android
    Checked Oct 25, 2026reamaze.com(opens source in a new tab)
  3. Gladly logo

    3. Gladly

    Best for: Mid-market and enterprise retail brands that want one thread per customer across channels

    PaidWeb

    59.6

    score / 100

    Why switch from Richpanel

    Customer-centred platform for larger retail brands.

    Pros

    • One lifelong conversation per customer across channels
    • AI handles both support and shopping questions
    • Built for high-volume consumer brands

    Cons

    • No published pricing or self-serve sign-up
    • Retail focus; less suited to B2B or SaaS support
    • Overkill for small teams
    Visit Gladly Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Gladly a good Richpanel alternative?

    Verified facts

    3 of 3 verified
    Conversation history
    Chats, calls and emails threaded across channels
    Checked Oct 25, 2026gladly.com(opens source in a new tab)
    AI approach
    One AI across service and sales
    Checked Oct 25, 2026gladly.com(opens source in a new tab)
    Recognition
    RetailTech Breakthrough 2025 award
    Checked Oct 25, 2026gladly.com(opens source in a new tab)
  4. Zendesk logo

    4. Zendesk

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    57.2

    score / 100

    Why switch from Richpanel

    General help desk with a huge marketplace for complex setups.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Richpanel alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $19 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Oct 25, 2026zendesk.com(opens source in a new tab)

The best Richpanel alternative for…

The highest-ranked app in this list for each need.

Gorgias logo

Best Richpanel alternative for most people

Gorgias

The leading Shopify help desk, priced by ticket volume.

Re:amaze logo

Best Richpanel alternative for iPhone and Android

Re:amaze

Cheaper per-member ecommerce help desk with multi-brand support.

Gladly logo

Best Richpanel alternative for working in the browser

Gladly

Customer-centred platform for larger retail brands.

Richpanel alternatives: common questions

What is the best alternative to Richpanel?

Gorgias ranks first right now. The leading Shopify help desk, priced by ticket volume. Re:amaze and Gladly follow it in our ranking.

Is there a free alternative to Richpanel?

None of the 4 alternatives we track has a free plan; all are paid, though some offer trials.

Is there an open-source alternative to Richpanel?

None of the 4 alternatives in this list is open source.

Why do people switch from Richpanel?

The complaints we hear most: higher per-seat price than SMB help desks; returns and exchanges are a paid add-on; built only for ecommerce.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Richpanel, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.