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Five9 alternatives: 5 apps ranked by verified data

Facts checked Nov 8, 2026AppBreakup editorialHow we rankAll contact center software

Top picks

  • Talkdesk logo

    Best overall

    Talkdesk

    Digital Essentials price: $85 per user/month

Common reasons people leave Five9: no public pricing; every deal goes through sales, and too much platform for small teams with light call volume. We ranked 5 alternatives by how directly each one replaces Five9, then by reviews, real visits and how recently each app's facts were checked against its own website. Talkdesk currently ranks first.

Quick comparison

#AppPricingVerified priceOpen sourcePlatformsVerified factsScore
1Talkdesk logoTalkdeskPaid$85 per user/monthNoWeb4 of 468.8
2Zendesk logoZendeskPaid$19 per agent/month billed yearly ($25 monthly)NoWeb, iOS, Android6 of 666.2
3Amazon Connect logoAmazon ConnectPaid$0.038 per minute plus telephonyNoWeb5 of 555.9
4RiRingCentral RingEXPaid$20 per user/month billed annually ($30 monthly)NoWeb, Windows, macOS +26 of 652.6
5Dialpad logoDialpadPaid$15 per user/month (Standard)NoWeb, Windows, macOS +37 of 750.0
  1. Talkdesk logo

    1. TalkdeskTop pick

    Best for: Mid-size and enterprise support teams moving their call center to the cloud

    PaidWeb

    68.8

    score / 100

    Why switch from Five9

    Publishes per-user prices and offers industry editions with ready-made workflows.

    Pros

    • Published per-user prices for its main packages
    • Voice and digital channels handled in one agent workspace
    • Industry editions with ready-made workflows for regulated sectors
    • Small-business package in the US and Canada

    Cons

    • Voice and digital are priced as separate packages, so full omnichannel costs more
    • Overkill for teams that just need a few business phone lines
    • Advanced AI and workforce features sit in higher tiers or add-ons
    Visit Talkdesk Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Talkdesk a good Five9 alternative?

    Verified facts

    4 of 4 verified
    Digital Essentials price
    $85 per user/month
    Checked Nov 8, 2026talkdesk.com(opens source in a new tab)
    Voice Essentials price
    $105 per user/month
    Checked Nov 8, 2026talkdesk.com(opens source in a new tab)
    Small-business plan
    Talkdesk Express, 25 licenses, US and Canada
    Checked Nov 8, 2026talkdesk.com(opens source in a new tab)
    Analyst rating
    Leader, 2026 Gartner Magic Quadrant for CCaaS
    Checked Nov 8, 2026talkdesk.com(opens source in a new tab)
  2. Zendesk logo

    2. Zendesk

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    66.2

    score / 100

    Why switch from Five9

    Ticket-centred help desk with voice built in, for support teams that live in email and chat.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.341
    Reviews ×0.363
    Clicks (90 days) ×0.15100
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Five9 alternative?

    Verified facts

    6 of 6 verified
    Starting price
    $19 per agent/month billed yearly ($25 monthly)
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Team plan
    $55 per agent/month billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Professional plan
    $115 per agent/month billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
  3. Amazon Connect logo

    3. Amazon Connect

    Best for: Companies on AWS with engineering help that want usage-based contact center pricing instead of seats

    PaidWeb

    55.9

    score / 100

    Why switch from Five9

    Usage-based AWS contact center with no seat licences or long-term contracts, customisable with Lambda and Lex.

    Pros

    • Pay per minute or message with no per-agent seat licences
    • No minimum spend or long-term contract
    • Hooks directly into Lambda, Lex and other AWS services
    • Forecasting, scheduling and analytics included in the platform

    Cons

    • Usage billing makes monthly costs harder to forecast
    • Setup and custom flows usually need AWS skills or a partner
    • Telephony and phone number charges are billed on top of channel rates
    Visit Amazon Connect Details and reviews
    How this score is calculated
    Editorial fit ×0.357
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Amazon Connect a good Five9 alternative?

    Verified facts

    5 of 5 verified
    Voice price
    $0.038 per minute plus telephony
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
    Chat price
    $0.010 per message
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
    Email price
    $0.080 per email
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
    Contract
    No minimums or long-term contracts
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
    Seat licences
    None required
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
  4. Ri

    4. RingCentral RingEX

    Best for: Companies with several offices that want phones, chat and video meetings from one vendor

    PaidWeb, Windows, macOS, iOS, Android

    52.6

    score / 100

    Why switch from Five9

    Simpler cloud phone system when you need business calling more than a contact center.

    Pros

    • Phone, team chat and video meetings in a single app
    • Unlimited domestic calling on every plan
    • Multi-site management on Advanced and up
    • Works with desk phones as well as apps

    Cons

    • SMS allowances are small on the entry plan (25 per user)
    • CRM integrations need the Advanced plan or higher
    • Free trial is limited to five users and excludes SMS
    Visit RingCentral RingEX Details and reviews
    How this score is calculated
    Editorial fit ×0.346
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is RingCentral RingEX a good Five9 alternative?

    Verified facts

    6 of 6 verified
    Starting price
    $20 per user/month billed annually ($30 monthly)
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Meeting size
    300 participants
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Free trial
    Up to 5 users
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Platforms
    Windows, macOS, Android, iOS, browser
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Advanced plan
    $25 per user/month billed annually ($35 monthly)
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Ultra plan
    $35 per user/month billed annually ($45 monthly)
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
  5. Dialpad logo

    5. Dialpad

    Best for: Teams that want calls, meetings and texts in one app with AI transcripts and summaries built in

    PaidWeb, Windows, macOS, iOS, Android, Browser extension

    50.0

    score / 100

    Why switch from Five9

    Dialpad's contact center runs on the same AI calling platform as its phone system, with live transcription and agent coaching.

    Pros

    • Real-time transcription and call summaries on the base plan
    • Calling, messaging and meetings in one app
    • Separate products for sales and contact center teams
    • Apps for Windows, Mac, mobile, web and Chrome

    Cons

    • CRM integrations start on the Pro tier, not the cheapest plan
    • Contact center plans are much pricier than the phone plans
    • Several overlapping product lines make plan choice harder
    Visit Dialpad Details and reviews
    How this score is calculated
    Editorial fit ×0.338
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Dialpad a good Five9 alternative?

    Verified facts

    7 of 7 verified
    Starting price
    $15 per user/month (Standard)
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    Contact center starting price
    $89 per user/month
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    International numbers
    50+ countries
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    CRM integrations
    Salesforce, HubSpot, Zoho
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    Platforms
    Windows, Mac, iOS, Android, web, Chrome
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    Pro plan
    $25 per user/month
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    Contact center plan
    From $89 per user/month (Essentials)
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)

The best Five9 alternative for…

The highest-ranked app in this list for each need.

Talkdesk logo

Best Five9 alternative for most people

Talkdesk

Publishes per-user prices and offers industry editions with ready-made workflows.

Ri

Best Five9 alternative for Mac

RingCentral RingEX

Simpler cloud phone system when you need business calling more than a contact center.

Dialpad logo

Best Five9 alternative for Windows

Dialpad

Dialpad's contact center runs on the same AI calling platform as its phone system, with live transcription and agent coaching.

Zendesk logo

Best Five9 alternative for iPhone and Android

Zendesk

Ticket-centred help desk with voice built in, for support teams that live in email and chat.

Amazon Connect logo

Best Five9 alternative for working in the browser

Amazon Connect

Usage-based AWS contact center with no seat licences or long-term contracts, customisable with Lambda and Lex.

Five9 alternatives: common questions

What is the best alternative to Five9?

Talkdesk ranks first right now. Publishes per-user prices and offers industry editions with ready-made workflows. Zendesk and Amazon Connect follow it in our ranking.

Five9 vs Talkdesk: what's the difference?

Both Five9 and Talkdesk are paid products. Both run on Web.

Is Five9 free?

Five9 is a paid product.

How much do Five9 alternatives cost?

Verified prices for the top-ranked Five9 alternatives: Talkdesk, $85 per user/month; Zendesk, $19 per agent/month billed yearly ($25 monthly); Amazon Connect, $0.038 per minute plus telephony; RingCentral RingEX, $20 per user/month billed annually ($30 monthly); Dialpad, $15 per user/month (Standard). Each price was checked on the app's own site; see each card below for the date and source.

Is there a free alternative to Five9?

None of the 5 alternatives we track has a free plan; all are paid, though some offer trials.

Is there an open-source alternative to Five9?

None of the 5 alternatives in this list is open source.

Why do people switch from Five9?

The complaints we hear most: no public pricing; every deal goes through sales; too much platform for small teams with light call volume; setup typically needs partner or professional services help.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Five9, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.