Five9
Cloud contact center software for inbound and outbound voice, digital channels and AI self-service.
Updated · AppBreakup editorial · Web
Is Five9 free?
No, it's a paid product
Switch from Five9 to
All 5
TalkdeskDigital Essentials price: $85 per user/month
ZendeskStarting price: $19 per agent/month billed yearly ($25 monthly)
Amazon ConnectVoice price: $0.038 per minute plus telephony
- Verified facts
- 4 of 4
- Alternatives ranked
- 5
- Approved reviews
- 0
- Visits sent from here
- 0
About Five9
Five9 is one of the older cloud contact center providers, founded in 2001, and sells to mid-size and large organisations running customer service, sales or collections teams. The platform handles inbound and outbound calling, including predictive dialers, along with SMS, email, web chat, WhatsApp and video, routed to agents in a browser-based workspace. Around that sit IVR and AI agents for self-service, real-time assist for human agents, recording and quality management, forecasting and scheduling, and reporting. Five9 leans on integrations with CRMs and service desks such as Salesforce, ServiceNow and Microsoft Dynamics, so agents see customer context without switching tools. Pricing is quoted through sales rather than published. It is a fit for established contact centers with outbound or high-volume needs, while small teams will find it heavier than a business phone app.
Best for: Established contact centers with heavy inbound and outbound calling.
Pros and cons
What works
- Strong outbound dialing heritage alongside inbound routing
- Wide channel coverage, including WhatsApp and video
- Integrations with Salesforce, ServiceNow and Microsoft Dynamics
- Built-in forecasting and scheduling for workforce planning
Why people leave
- No public pricing; every deal goes through sales
- Too much platform for small teams with light call volume
- Setup typically needs partner or professional services help
Five9 vs Talkdesk, Zendesk and Amazon Connect
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
| Attribute | Five9 | Talkdesk | Zendesk | Amazon Connect |
|---|---|---|---|---|
| Pricing | Paid | Paid | Paid | Paid |
| Verified price | — | $85 per user/month | $19 per agent/month billed yearly ($25 monthly) | $0.038 per minute plus telephony |
| Free plan | No | No | No | No |
| Open source | No | No | No | No |
| Self-hostable | No | No | No | No |
| Platforms | Web | Web | Web, iOS, Android | Web |
Top Five9 alternatives
See all 5- 1Talkdesk68.8
Publishes per-user prices and offers industry editions with ready-made workflows.
- 2Zendesk66.2
Ticket-centred help desk with voice built in, for support teams that live in email and chat.
- 3Amazon Connect55.9
Usage-based AWS contact center with no seat licences or long-term contracts, customisable with Lambda and Lex.
- 4RiRingCentral RingEX52.6
Simpler cloud phone system when you need business calling more than a contact center.
- 5
Dialpad50.0Dialpad's contact center runs on the same AI calling platform as its phone system, with live transcription and agent coaching.
Why people left Five9
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
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Reviews
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Five9: common questions
What is Five9?
Five9: Cloud contact center software for inbound and outbound voice, digital channels and AI self-service. Best for established contact centers with heavy inbound and outbound calling. Available for Web.
Is Five9 free?
No, Five9 is a paid product.
Is Five9 open source?
No, Five9 is not open source.
What platforms does Five9 run on?
Five9 is available for Web.
What are the best alternatives to Five9?
The highest-ranked Five9 alternatives right now are Talkdesk, Zendesk and Amazon Connect. See the full ranked list for pricing, platforms and verified facts.
Five9 vs Talkdesk: what's the difference?
Both Five9 and Talkdesk are paid products. Both run on Web.