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Amazon Connect

AWS's cloud contact center for voice, chat, email and SMS, billed by usage.

PaidContact center software

Updated · AppBreakup editorial · Web

Visit Amazon ConnectSee 5 alternatives

Is Amazon Connect free?

No, it's a paid product

Voice price:
$0.038 per minute plus telephony

Checked on Amazon Connect's site Nov 8, 2026

Full Amazon Connect pricing and plans

Switch from Amazon Connect to

All 5
  • Five9 logo
    Five9

    Paid

  • Zendesk logo
    Zendesk

    Starting price: $19 per agent/month billed yearly ($25 monthly)

  • Talkdesk logo
    Talkdesk

    Digital Essentials price: $85 per user/month

Verified facts
5 of 5
Alternatives ranked
5
Approved reviews
0
Visits sent from here
0

About Amazon Connect

Amazon Connect is AWS's cloud contact center service, now marketed as Amazon Connect Customer. Agents handle voice calls, web chat, email, SMS and third-party messaging from one browser-based workspace, while administrators build routing and self-service flows in a drag-and-drop designer. It includes AI agents for self-service, real-time agent assist, post-contact summaries, conversational analytics, forecasting and agent scheduling, performance evaluations and screen recording. Because it runs on AWS, it connects directly to Lambda, Lex, S3 and other AWS services, which suits companies with in-house engineers who want to customise their contact center in code. There are no seats: you pay per minute of voice, per chat or SMS message and per email, plus phone number and telephony charges, with no minimum commitment or long-term contract. That model helps seasonal or fast-growing teams, but monthly bills are harder to predict than per-agent pricing and setup usually needs AWS skills or a partner. Everything runs in the AWS console and the agent web app.

Best for: Companies on AWS with engineering help that want usage-based contact center pricing instead of seats.

Amazon Connect pricing (checked Nov 8, 2026)

Each line is quoted from Amazon Connect's own site, with the page it came from.

Plan or termWhat it saysCheckedSource
Voice price$0.038 per minute plus telephonyNov 8, 2026aws.amazon.com
Chat price$0.010 per messageNov 8, 2026aws.amazon.com
Email price$0.080 per emailNov 8, 2026aws.amazon.com
Full Amazon Connect pricing and cheaper alternatives

Pros and cons

What works

  • Pay per minute or message with no per-agent seat licences
  • No minimum spend or long-term contract
  • Hooks directly into Lambda, Lex and other AWS services
  • Forecasting, scheduling and analytics included in the platform

Why people leave

  • Usage billing makes monthly costs harder to forecast
  • Setup and custom flows usually need AWS skills or a partner
  • Telephony and phone number charges are billed on top of channel rates

Amazon Connect vs Five9, Zendesk and Talkdesk

From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.

AttributeAmazon ConnectFive9ZendeskTalkdesk
PricingPaidPaidPaidPaid
Verified price$0.038 per minute plus telephony—$19 per agent/month billed yearly ($25 monthly)$85 per user/month
Free planNoNoNoNo
Open sourceNoNoNoNo
Self-hostableNoNoNoNo
PlatformsWebWebWeb, iOS, AndroidWeb

Top Amazon Connect alternatives

See all 5
  1. 1Five9 logo
    Five9

    Established contact center suite with per-agent plans and more out-of-the-box setup, so less AWS engineering is needed.

    68.8
  2. 2Zendesk logo
    Zendesk

    Better fit when most contacts are tickets and email, with voice added through Zendesk's own talk channel.

    65.0
  3. 3Talkdesk logo
    Talkdesk

    Per-seat contact center with industry-specific editions and an app marketplace, configured without writing Lambda code.

    64.8
  4. 4Dialpad logo
    Dialpad

    Combines business phone and AI contact center in one app with predictable per-user pricing instead of per-minute bills.

    52.6
  5. 5Ri
    RingCentral RingEX

    Company-wide phone system with optional contact center add-ons, for teams that also need desk phones and video.

    51.2

Why people left Amazon Connect

In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.

No switching stories yet. If you moved away from Amazon Connect, review the app you switched to and tell us why.

Reviews

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Amazon Connect: common questions

What is Amazon Connect?

Amazon Connect: AWS's cloud contact center for voice, chat, email and SMS, billed by usage. Best for companies on AWS with engineering help that want usage-based contact center pricing instead of seats. Available for Web.

Is Amazon Connect free?

No, Amazon Connect is a paid product. Voice price: $0.038 per minute plus telephony (checked on Amazon Connect's own site).

How much does Amazon Connect cost?

Amazon Connect is a paid product. Voice price: $0.038 per minute plus telephony; Chat price: $0.010 per message; Email price: $0.080 per email. Checked on Amazon Connect's own site, November 2026.

Is Amazon Connect open source?

No, Amazon Connect is not open source.

What platforms does Amazon Connect run on?

Amazon Connect is available for Web.

What are the best alternatives to Amazon Connect?

The highest-ranked Amazon Connect alternatives right now are Five9, Zendesk and Talkdesk. See the full ranked list for pricing, platforms and verified facts.

Amazon Connect vs Five9: what's the difference?

Both Amazon Connect and Five9 are paid products. Both run on Web.

See all 5 Amazon Connect alternatives