Dialpad
AI-powered cloud phone, messaging, meetings and contact center platform for businesses.
Updated · AppBreakup editorial · Web, Windows, macOS, iOS, Android, Browser extension
Is Dialpad free?
No, it's a paid product
- Starting price:
- $15 per user/month (Standard)
Checked on Dialpad's site Nov 8, 2026
3 alternatives with a free option Full Dialpad pricing and plansSwitch from Dialpad to
All 8- RiRingCentral RingEX
Starting price: $20 per user/month billed annually ($30 monthly)
Microsoft TeamsFree plan + paid
Zoom WorkplaceStarting price: $14.16 per user/month billed annually (Pro)
- Verified facts
- 7 of 7
- Alternatives ranked
- 8
- Approved reviews
- 0
- Visits sent from here
- 0
About Dialpad
Dialpad is a cloud communications platform that puts business calling, texting and video meetings into one app, with its own speech AI running through all of it. Every call can be transcribed live, summarised afterwards and searched, and the same AI feeds coaching, sentiment and quality-scoring features. The product is split into lines: Dialpad Connect for general business phone and meetings, Dialpad Sell for sales teams with dialers and CRM sync, and Dialpad Support for contact centers with queues, workforce management and AI agents. It integrates with Salesforce, HubSpot, Zoho and other tools, and offers local numbers in more than 50 countries. Pricing is per user per month, with higher tiers for the sales and contact center products, Enterprise plans on quote, and a free trial. Apps run on Windows, Mac, iPhone, Android and the browser, plus a Chrome extension. It suits companies that want AI transcription and coaching built into their phone system.
Best for: Teams that want calls, meetings and texts in one app with AI transcripts and summaries built in.
Dialpad pricing (checked Nov 8, 2026)
Each line is quoted from Dialpad's own site, with the page it came from.
| Plan or term | What it says | Checked | Source |
|---|---|---|---|
| Starting price | $15 per user/month (Standard) | Nov 8, 2026 | dialpad.com |
| Contact center starting price | $89 per user/month | Nov 8, 2026 | dialpad.com |
| Pro plan | $25 per user/month | Nov 8, 2026 | dialpad.com |
| Contact center plan | From $89 per user/month (Essentials) | Nov 8, 2026 | dialpad.com |
Pros and cons
What works
- Real-time transcription and call summaries on the base plan
- Calling, messaging and meetings in one app
- Separate products for sales and contact center teams
- Apps for Windows, Mac, mobile, web and Chrome
Why people leave
- CRM integrations start on the Pro tier, not the cheapest plan
- Contact center plans are much pricier than the phone plans
- Several overlapping product lines make plan choice harder
Dialpad vs RingCentral RingEX, Microsoft Teams and Zoom Workplace
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
| Attribute | Dialpad | RingCentral RingEX | Microsoft Teams | Zoom Workplace |
|---|---|---|---|---|
| Pricing | Paid | Paid | Free plan + paid | Free plan + paid |
| Verified price | $15 per user/month (Standard) | $20 per user/month billed annually ($30 monthly) | — | $14.16 per user/month billed annually (Pro) |
| Free plan | No | No | Yes | Yes, 40 minutes per meeting, 100 participants |
| Open source | No | No | No | No |
| Self-hostable | No | No | No | No |
| Platforms | Web, Windows, macOS, iOS, Android, Browser extension | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, iOS, Android | Web, macOS, Windows, Linux, iOS, Android |
Top Dialpad alternatives
See all 8- 1RiRingCentral RingEX64.8
Long-established UCaaS with phone, chat and video, plus toll-free minutes bundled in plans.
- 2Microsoft Teams51.3
Teams Phone adds business calling to the Teams app your company may already pay for, avoiding a separate phone vendor.
- 3Zoom Workplace51.2
If your team already meets on Zoom, its Workplace suite adds business phone alongside meetings.
- 4
Talkdesk50.0Enterprise contact-center platform for large support operations that have outgrown Dialpad's contact center features.
- 5
Google Voice42.3A cheaper second number for small teams already paying for Google Workspace.
Why people left Dialpad
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
No switching stories yet. If you moved away from Dialpad, review the app you switched to and tell us why.
Reviews
No approved reviews yet. How we verify reviewers
Write a review of Dialpad
Dialpad: common questions
What is Dialpad?
Dialpad: AI-powered cloud phone, messaging, meetings and contact center platform for businesses. Best for teams that want calls, meetings and texts in one app with AI transcripts and summaries built in. Available for Web, Windows, macOS, iOS, Android and Browser extension.
Is Dialpad free?
No, Dialpad is a paid product. Starting price: $15 per user/month (Standard) (checked on Dialpad's own site).
How much does Dialpad cost?
Dialpad is a paid product. Starting price: $15 per user/month (Standard); Contact center starting price: $89 per user/month; Pro plan: $25 per user/month; Contact center plan: From $89 per user/month (Essentials). Checked on Dialpad's own site, November 2026.
Is Dialpad open source?
No, Dialpad is not open source.
What platforms does Dialpad run on?
Dialpad is available for Web, Windows, macOS, iOS, Android and Browser extension.
What are the best alternatives to Dialpad?
The highest-ranked Dialpad alternatives right now are RingCentral RingEX, Microsoft Teams and Zoom Workplace. See the full ranked list for pricing, platforms and verified facts.
Dialpad vs RingCentral RingEX: what's the difference?
Both Dialpad and RingCentral RingEX are paid products. Verified prices: Dialpad $15 per user/month (Standard), RingCentral RingEX $20 per user/month billed annually ($30 monthly). Only Dialpad runs on Browser extension.