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Helpwise alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Helpwise: inbox limits per plan, with paid add-ons, and less mature than Front or Help Scout. We ranked 5 alternatives by how directly each one replaces Helpwise, then by reviews, real visits and how recently each app's facts were checked against its own website. Help Scout currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Help Scout logoHelp ScoutFree plan + paidNoWeb, iOS, Android4 of 474.6
2Front logoFrontPaidNoWeb, macOS, Windows +24 of 466.5
3Hiver logoHiverPaidNoWeb, Browser extension, iOS +13 of 362.6
4Helply (formerly Groove) logoHelply (formerly Groove)PaidNoWeb4 of 457.2
5Enchant logoEnchantFree plan + paidNoWeb3 of 355.3
  1. Help Scout logo

    1. Help ScoutTop pick

    Best for: Small and mid-sized teams that want email-style support that feels personal

    Free plan + paidWeb, iOS, Android

    74.6

    score / 100

    Why switch from Helpwise

    Polished email-style help desk with a free plan.

    Pros

    • Clean, email-like interface that's quick to learn
    • Free plan for up to five users
    • Knowledge base and chat widget built in

    Cons

    • No native phone channel
    • Less routing and reporting depth than Zendesk
    • Free plan limited to one inbox and one Docs site
    Visit Help Scout Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.15100
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Help Scout a good Helpwise alternative?

    Verified facts

    4 of 4 verified
    Free plan
    5 users, 1 inbox, 1 Docs site
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Standard plan
    $25 per user/month
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Plus plan
    $45 per user/month
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
    Integrations
    100+ tools
    Checked Oct 25, 2026helpscout.com(opens source in a new tab)
  2. Front logo

    2. Front

    Best for: Customer-facing teams that collaborate on long email threads as well as support

    PaidWeb, macOS, Windows, iOS, Android

    66.5

    score / 100

    Why switch from Helpwise

    More powerful shared inbox with deeper collaboration features.

    Pros

    • Feels like email, so teams adopt it quickly
    • Strong collaboration with comments, mentions and shared drafts
    • Handles email, chat, SMS and WhatsApp in one place

    Cons

    • Lower tiers cap the number of seats
    • Less built for high-volume ticket queues than Zendesk
    • AI copilot is a paid add-on on most plans
    Visit Front Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Front a good Helpwise alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $25 per seat/month, billed annually
    Checked Oct 25, 2026front.com(opens source in a new tab)
    Professional plan
    $65 per seat/month, up to 50 seats
    Checked Oct 25, 2026front.com(opens source in a new tab)
    AI copilot
    $20 per seat/month add-on
    Checked Oct 25, 2026front.com(opens source in a new tab)
    Customers
    9,300+ businesses
    Checked Oct 25, 2026front.com(opens source in a new tab)
  3. Hiver logo

    3. Hiver

    Best for: Google Workspace teams that want to run support from Gmail

    PaidWeb, Browser extension, iOS, Android

    62.6

    score / 100

    Why switch from Helpwise

    Shared inbox that runs inside Gmail.

    Pros

    • Works inside Gmail, so there's little to learn
    • Assignments, notes and SLAs on shared inboxes
    • Useful for internal teams as well as support

    Cons

    • Built around Google Workspace
    • Less routing depth than full help desks
    • Per-user pricing adds up for large teams
    Visit Hiver Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Hiver a good Helpwise alternative?

    Verified facts

    3 of 3 verified
    Starting price
    $25 per user/month, billed annually
    Checked Oct 25, 2026hiverhq.com(opens source in a new tab)
    Pro plan
    $55 per user/month, billed annually
    Checked Oct 25, 2026hiverhq.com(opens source in a new tab)
    Plans
    Hiver Omni and Hiver in Gmail
    Checked Oct 25, 2026hiverhq.com(opens source in a new tab)
  4. Helply (formerly Groove) logo

    4. Helply (formerly Groove)

    Best for: Teams that want AI agents handling much of support without per-seat fees

    PaidWeb

    57.2

    score / 100

    Why switch from Helpwise

    Shared inbox with no per-user fees.

    Pros

    • No per-user fees; invite the whole team
    • AI agents that resolve tickets and take actions
    • Many channels, including Slack, Teams and WhatsApp

    Cons

    • Credit-based AI pricing is harder to predict
    • A big change for teams used to classic Groove
    • Younger product with a smaller ecosystem than Zendesk
    Visit Helply (formerly Groove) Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Helply (formerly Groove) a good Helpwise alternative?

    Verified facts

    4 of 4 verified
    Pricing model
    No per-user fees; pay for AI credits
    Checked Oct 25, 2026helply.com(opens source in a new tab)
    Starting price
    $49/month credit block
    Checked Oct 25, 2026helply.com(opens source in a new tab)
    Users
    Unlimited
    Checked Oct 25, 2026helply.com(opens source in a new tab)
    Origin
    Built by the team behind Groove
    Checked Oct 25, 2026helply.com(opens source in a new tab)
  5. Enchant logo

    5. Enchant

    Best for: Solo operators and small teams that want a simple help desk with a free plan

    Free plan + paidWeb

    55.3

    score / 100

    Why switch from Helpwise

    Simple help desk with a free plan for two users.

    Pros

    • Free plan for up to two users
    • Clean, simple interface
    • Messenger, knowledge base and phone channels available

    Cons

    • Smaller integration list
    • AI agent still in beta
    • Some channels and features cost extra
    Visit Enchant Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Enchant a good Helpwise alternative?

    Verified facts

    3 of 3 verified
    Free plan
    Up to 2 users
    Checked Oct 25, 2026enchant.com(opens source in a new tab)
    AI Standard add-on
    $5 per user/month
    Checked Oct 25, 2026enchant.com(opens source in a new tab)
    AI agent
    $30 per 500 customers helped (beta)
    Checked Oct 25, 2026enchant.com(opens source in a new tab)

The best Helpwise alternative for…

The highest-ranked app in this list for each need.

Help Scout logo

Best Helpwise alternative for most people

Help Scout

Polished email-style help desk with a free plan.

Enchant logo

Best Helpwise alternative for a free plan you can upgrade

Enchant

Simple help desk with a free plan for two users.

Front logo

Best Helpwise alternative for Mac

Front

More powerful shared inbox with deeper collaboration features.

Front logo

Best Helpwise alternative for Windows

Front

More powerful shared inbox with deeper collaboration features.

Hiver logo

Best Helpwise alternative for iPhone and Android

Hiver

Shared inbox that runs inside Gmail.

Helply (formerly Groove) logo

Best Helpwise alternative for working in the browser

Helply (formerly Groove)

Shared inbox with no per-user fees.

Helpwise alternatives: common questions

What is the best alternative to Helpwise?

Help Scout ranks first right now. Polished email-style help desk with a free plan. Front and Hiver follow it in our ranking.

Is there a free alternative to Helpwise?

Yes. Help Scout (free plan + paid) and Enchant (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Helpwise?

None of the 5 alternatives in this list is open source.

Why do people switch from Helpwise?

The complaints we hear most: inbox limits per plan, with paid add-ons; less mature than Front or Help Scout; smaller integration list.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Helpwise, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.