Hiver

A help desk that runs inside Gmail, turning shared addresses into assignable, trackable conversations.

PaidCustomer support and live chat software

Verified facts: 3 of 3
Alternatives ranked: 5
Approved reviews: 0
Visits sent from here: 0

About Hiver

Hiver started as a way to manage shared inboxes like support@ inside Gmail, and that remains its core. Teams can assign emails, add internal notes, set statuses, track SLAs, use shared templates and see analytics without leaving Gmail, which makes adoption easy for teams who already live there. It has since grown into an omnichannel platform with live chat, voice, WhatsApp and a knowledge base, plus AI agents and a copilot, and also offers a standalone Hiver Omni app for teams that want a dedicated workspace. It is used for customer support and for internal teams such as finance and HR. Pricing is per user per month with a free trial. Being tied to Google Workspace is a limitation for teams on Microsoft 365, and very complex routing is easier in a full help desk. It runs in the browser, inside Gmail, with mobile apps. It suits Google Workspace teams that want help desk structure without a new tool.

Best for: Google Workspace teams that want to run support from Gmail.

What works

Works inside Gmail, so there's little to learn
Assignments, notes and SLAs on shared inboxes
Useful for internal teams as well as support

Why people leave

Built around Google Workspace
Less routing depth than full help desks
Per-user pricing adds up for large teams

Top Hiver alternatives

See all 5

1
Front
Standalone shared inbox that works with any email provider.
66.5
2
Help Scout
Email-style help desk with a free plan, not tied to Gmail.
62.6
3
Helpwise
Cheaper shared inbox for small teams.
59.6
4
Helply (formerly Groove)
Shared inbox with no per-user fees.
57.2
5
Zendesk
Full help desk for when support outgrows a shared inbox.
55.3

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Hiver: common questions

Is Hiver free?

No, Hiver is a paid product. Starting price: $25 per user/month, billed annually (checked on Hiver's own site).

Is Hiver open source?

No, Hiver is not open source.

What platforms does Hiver run on?

Hiver is available for Web, Browser extension, iOS and Android.

What are the best alternatives to Hiver?

The highest-ranked Hiver alternatives right now are Front, Help Scout and Helpwise. See the full ranked list for pricing, platforms and verified facts.

See all 5 Hiver alternatives

Hiver facts

3 of 3 verified

Starting price: $25 per user/month, billed annually; Checked Oct 25, 2026hiverhq.com(opens source in a new tab); “Annual Monthly Growth $ 25 $ 35 /user/month Ideal for small teams to deliver effortless, multi-channel support.”
Pro plan: $55 per user/month, billed annually; Checked Oct 25, 2026hiverhq.com(opens source in a new tab); “Most Popular Pro $ 55 $ 65 /user/month”
Plans: Hiver Omni and Hiver in Gmail; Checked Oct 25, 2026hiverhq.com(opens source in a new tab); “Plans and pricing for Hiver Omni Hiver Omni Hiver in Gmail For teams that need a dedicated omnichannel platform.”