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Front

A shared inbox for customer-facing teams, combining email-style collaboration with help desk tools.

PaidCustomer support and live chat software
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About Front

Front turns team email addresses, chat, SMS, WhatsApp and social messages into shared inboxes that feel like a familiar email client. Teammates can assign conversations, leave internal comments, @mention each other and share drafts, while rules, SLAs, analytics and a knowledge base add help desk structure. It is popular with teams whose customer work goes beyond support tickets, such as account management, logistics and operations, where long email threads matter. AI features include an assistant for drafting and summarising and an AI agent priced per conversation. Front is less specialised than Zendesk for high-volume ticket queues, and plans cap seats on lower tiers. Pricing is per seat per month with a free trial. It runs in the browser, with desktop apps for Mac and Windows and mobile apps for iOS and Android. It suits teams that want help desk structure without losing the feel of email.

Best for: Customer-facing teams that collaborate on long email threads as well as support.

Pros and cons

What works

  • Feels like email, so teams adopt it quickly
  • Strong collaboration with comments, mentions and shared drafts
  • Handles email, chat, SMS and WhatsApp in one place

Why people leave

  • Lower tiers cap the number of seats
  • Less built for high-volume ticket queues than Zendesk
  • AI copilot is a paid add-on on most plans

Top Front alternatives

See all 5
  1. 1Help Scout logo
    Help Scout

    Similar email-like feel, cheaper, with a free plan.

    66.5
  2. 2Hiver logo
    Hiver

    Shared inboxes inside Gmail instead of a separate app.

    62.6
  3. 3Helpwise logo
    Helpwise

    Lower-cost shared inbox for small teams.

    59.6
  4. 4Zendesk logo
    Zendesk

    Better for high-volume ticket queues with complex routing.

    57.2
  5. 5Intercom logo
    Intercom

    Chat-first with a strong AI agent for in-app support.

    55.3

Why people left Front

In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.

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Front: common questions

Is Front free?

No, Front is a paid product. Starting price: $25 per seat/month, billed annually (checked on Front's own site).

Is Front open source?

No, Front is not open source.

What platforms does Front run on?

Front is available for Web, macOS, Windows, iOS and Android.

What are the best alternatives to Front?

The highest-ranked Front alternatives right now are Help Scout, Hiver and Helpwise. See the full ranked list for pricing, platforms and verified facts.

See all 5 Front alternatives