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Talkdesk alternatives: 5 apps ranked by verified data

Facts checked Nov 8, 2026AppBreakup editorialHow we rankAll contact center software

Top picks

  • Zendesk logo

    Best overall

    Zendesk

    Starting price: $19 per agent/month billed yearly ($25 monthly)

Common reasons people leave Talkdesk: voice and digital are priced as separate packages, so full omnichannel costs more, and overkill for teams that just need a few business phone lines. We ranked 5 alternatives by how directly each one replaces Talkdesk, then by reviews, real visits and how recently each app's facts were checked against its own website. Zendesk currently ranks first.

Quick comparison

#AppPricingVerified priceOpen sourcePlatformsVerified factsScore
1Zendesk logoZendeskPaid$19 per agent/month billed yearly ($25 monthly)NoWeb, iOS, Android6 of 666.2
2Five9 logoFive9Paid—NoWeb4 of 457.5
3RiRingCentral RingEXPaid$20 per user/month billed annually ($30 monthly)NoWeb, Windows, macOS +26 of 652.6
4Dialpad logoDialpadPaid$15 per user/month (Standard)NoWeb, Windows, macOS +37 of 749.0
5Amazon Connect logoAmazon ConnectPaid$0.038 per minute plus telephonyNoWeb5 of 542.3
  1. Zendesk logo

    1. ZendeskTop pick

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    66.2

    score / 100

    Why switch from Talkdesk

    Help-desk-first option with built-in voice for teams centred on tickets rather than calls.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.341
    Reviews ×0.363
    Clicks (90 days) ×0.15100
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Talkdesk alternative?

    Verified facts

    6 of 6 verified
    Starting price
    $19 per agent/month billed yearly ($25 monthly)
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Team plan
    $55 per agent/month billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Professional plan
    $115 per agent/month billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
  2. Five9 logo

    2. Five9

    Best for: Established contact centers with heavy inbound and outbound calling

    PaidWeb

    57.5

    score / 100

    Why switch from Talkdesk

    Long-standing cloud contact centre with strong outbound dialers and AI agents for large teams.

    Pros

    • Strong outbound dialing heritage alongside inbound routing
    • Wide channel coverage, including WhatsApp and video
    • Integrations with Salesforce, ServiceNow and Microsoft Dynamics
    • Built-in forecasting and scheduling for workforce planning

    Cons

    • No public pricing; every deal goes through sales
    • Too much platform for small teams with light call volume
    • Setup typically needs partner or professional services help
    Visit Five9 Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Five9 a good Talkdesk alternative?

    Verified facts

    4 of 4 verified
    Founded
    2001
    Checked Nov 8, 2026five9.com(opens source in a new tab)
    Customers
    4,000+ organizations in 140+ countries
    Checked Nov 8, 2026five9.com(opens source in a new tab)
    Channels
    Voice, SMS, email, web chat, WhatsApp, video
    Checked Nov 8, 2026five9.com(opens source in a new tab)
    Analyst rating
    Leader, 2026 Gartner Magic Quadrant for CCaaS
    Checked Nov 8, 2026five9.com(opens source in a new tab)
  3. Ri

    3. RingCentral RingEX

    Best for: Companies with several offices that want phones, chat and video meetings from one vendor

    PaidWeb, Windows, macOS, iOS, Android

    52.6

    score / 100

    Why switch from Talkdesk

    Business phone system first; fits teams whose call volume doesn't need a full contact center.

    Pros

    • Phone, team chat and video meetings in a single app
    • Unlimited domestic calling on every plan
    • Multi-site management on Advanced and up
    • Works with desk phones as well as apps

    Cons

    • SMS allowances are small on the entry plan (25 per user)
    • CRM integrations need the Advanced plan or higher
    • Free trial is limited to five users and excludes SMS
    Visit RingCentral RingEX Details and reviews
    How this score is calculated
    Editorial fit ×0.346
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is RingCentral RingEX a good Talkdesk alternative?

    Verified facts

    6 of 6 verified
    Starting price
    $20 per user/month billed annually ($30 monthly)
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Meeting size
    300 participants
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Free trial
    Up to 5 users
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Platforms
    Windows, macOS, Android, iOS, browser
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Advanced plan
    $25 per user/month billed annually ($35 monthly)
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
    Ultra plan
    $35 per user/month billed annually ($45 monthly)
    Checked Nov 8, 2026ringcentral.com(opens source in a new tab)
  4. Dialpad logo

    4. Dialpad

    Best for: Teams that want calls, meetings and texts in one app with AI transcripts and summaries built in

    PaidWeb, Windows, macOS, iOS, Android, Browser extension

    49.0

    score / 100

    Why switch from Talkdesk

    Combines business phone and contact centre in one app, good for smaller teams outgrowing a phone system.

    Pros

    • Real-time transcription and call summaries on the base plan
    • Calling, messaging and meetings in one app
    • Separate products for sales and contact center teams
    • Apps for Windows, Mac, mobile, web and Chrome

    Cons

    • CRM integrations start on the Pro tier, not the cheapest plan
    • Contact center plans are much pricier than the phone plans
    • Several overlapping product lines make plan choice harder
    Visit Dialpad Details and reviews
    How this score is calculated
    Editorial fit ×0.334
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Dialpad a good Talkdesk alternative?

    Verified facts

    7 of 7 verified
    Starting price
    $15 per user/month (Standard)
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    Contact center starting price
    $89 per user/month
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    International numbers
    50+ countries
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    CRM integrations
    Salesforce, HubSpot, Zoho
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    Platforms
    Windows, Mac, iOS, Android, web, Chrome
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    Pro plan
    $25 per user/month
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
    Contact center plan
    From $89 per user/month (Essentials)
    Checked Nov 8, 2026dialpad.com(opens source in a new tab)
  5. Amazon Connect logo

    5. Amazon Connect

    Best for: Companies on AWS with engineering help that want usage-based contact center pricing instead of seats

    PaidWeb

    42.3

    score / 100

    Why switch from Talkdesk

    Pay per minute or message with no seat licences or long-term contract, for AWS teams happy to build their own flows.

    Pros

    • Pay per minute or message with no per-agent seat licences
    • No minimum spend or long-term contract
    • Hooks directly into Lambda, Lex and other AWS services
    • Forecasting, scheduling and analytics included in the platform

    Cons

    • Usage billing makes monthly costs harder to forecast
    • Setup and custom flows usually need AWS skills or a partner
    • Telephony and phone number charges are billed on top of channel rates
    Visit Amazon Connect Details and reviews
    How this score is calculated
    Editorial fit ×0.312
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Amazon Connect a good Talkdesk alternative?

    Verified facts

    5 of 5 verified
    Voice price
    $0.038 per minute plus telephony
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
    Chat price
    $0.010 per message
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
    Email price
    $0.080 per email
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
    Contract
    No minimums or long-term contracts
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)
    Seat licences
    None required
    Checked Nov 8, 2026aws.amazon.com(opens source in a new tab)

The best Talkdesk alternative for…

The highest-ranked app in this list for each need.

Zendesk logo

Best Talkdesk alternative for most people

Zendesk

Help-desk-first option with built-in voice for teams centred on tickets rather than calls.

Ri

Best Talkdesk alternative for Mac

RingCentral RingEX

Business phone system first; fits teams whose call volume doesn't need a full contact center.

Dialpad logo

Best Talkdesk alternative for Windows

Dialpad

Combines business phone and contact centre in one app, good for smaller teams outgrowing a phone system.

Zendesk logo

Best Talkdesk alternative for iPhone and Android

Zendesk

Help-desk-first option with built-in voice for teams centred on tickets rather than calls.

Five9 logo

Best Talkdesk alternative for working in the browser

Five9

Long-standing cloud contact centre with strong outbound dialers and AI agents for large teams.

Talkdesk alternatives: common questions

What is the best alternative to Talkdesk?

Zendesk ranks first right now. Help-desk-first option with built-in voice for teams centred on tickets rather than calls. Five9 and RingCentral RingEX follow it in our ranking.

Talkdesk vs Zendesk: what's the difference?

Both Talkdesk and Zendesk are paid products. Verified prices: Talkdesk $85 per user/month, Zendesk $19 per agent/month billed yearly ($25 monthly). Only Zendesk runs on iOS and Android.

Is Talkdesk free?

Talkdesk is a paid product. Digital Essentials price: $85 per user/month; Voice Essentials price: $105 per user/month; Small-business plan: Talkdesk Express, 25 licenses, US and Canada. Checked on Talkdesk's own site, November 2026.

How much do Talkdesk alternatives cost?

Verified prices for the top-ranked Talkdesk alternatives: Zendesk, $19 per agent/month billed yearly ($25 monthly); RingCentral RingEX, $20 per user/month billed annually ($30 monthly); Dialpad, $15 per user/month (Standard); Amazon Connect, $0.038 per minute plus telephony. Each price was checked on the app's own site; see each card below for the date and source.

Is there a free alternative to Talkdesk?

None of the 5 alternatives we track has a free plan; all are paid, though some offer trials.

Is there an open-source alternative to Talkdesk?

None of the 5 alternatives in this list is open source.

Why do people switch from Talkdesk?

The complaints we hear most: voice and digital are priced as separate packages, so full omnichannel costs more; overkill for teams that just need a few business phone lines; advanced AI and workforce features sit in higher tiers or add-ons.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Talkdesk, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.