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Tidio alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Tidio: conversation-based pricing gets confusing, and AI and Flows usage priced separately. We ranked 5 alternatives by how directly each one replaces Tidio, then by reviews, real visits and how recently each app's facts were checked against its own website. Crisp currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Crisp logoCrispFree plan + paidNoWeb, iOS, Android +34 of 466.5
2Gorgias logoGorgiasPaidNoWeb, iOS, Android3 of 362.6
3tawk.to logotawk.toFree plan + paidNoWeb, iOS, Android +24 of 459.6
4Smartsupp logoSmartsuppFree plan + paidNoWeb, iOS, Android4 of 457.2
5Intercom logoIntercomPaidNoWeb, iOS, Android4 of 455.3
  1. Crisp logo

    1. CrispTop pick

    Best for: Startups and small teams that want Intercom-style chat support at a lower cost

    Free plan + paidWeb, iOS, Android, macOS, Windows, Linux

    66.5

    score / 100

    Why switch from Tidio

    Similar chat-and-AI bundle with simpler per-workspace pricing.

    Pros

    • Per-workspace pricing with seats included
    • Free plan for basic website chat
    • Native apps on every major platform

    Cons

    • Lighter ticketing and reporting than full help desks
    • AI usage is limited by included credits
    • Advanced features need the higher plans
    Visit Crisp Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Crisp a good Tidio alternative?

    Verified facts

    4 of 4 verified
    Free plan
    Yes, free forever
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Starting paid price
    $45/month per workspace
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Customers
    10,000 companies
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
  2. Gorgias logo

    2. Gorgias

    Best for: Shopify and other ecommerce brands that want support tied to order data

    PaidWeb, iOS, Android

    62.6

    score / 100

    Why switch from Tidio

    Fuller ecommerce help desk with order actions inside tickets.

    Pros

    • Edit orders, refund and discount from inside a ticket
    • Unlimited users, priced by ticket volume
    • Strong handling of social comments and DMs

    Cons

    • Built for ecommerce; awkward for other businesses
    • Costs scale with ticket volume and AI usage
    • Entry plan includes very few tickets
    Visit Gorgias Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Gorgias a good Tidio alternative?

    Verified facts

    3 of 3 verified
    Starter plan
    $40/month, 50 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Basic plan
    $77/month billed annually, 300 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Founded
    2015, Paris
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
  3. tawk.to logo

    3. tawk.to

    Best for: Small businesses and non-profits that need full live chat at no cost

    Free plan + paidWeb, iOS, Android, macOS, Windows

    59.6

    score / 100

    Why switch from Tidio

    Free live chat with unlimited agents.

    Pros

    • Free with unlimited agents and chats
    • Ticketing, knowledge base and CRM included
    • Optional hired agents to cover chats

    Cons

    • Branding on the widget unless you pay to remove it
    • Dated interface
    • Limited reporting and integrations
    Visit tawk.to Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is tawk.to a good Tidio alternative?

    Verified facts

    4 of 4 verified
    Free plan
    Yes, free for life
    Checked Oct 25, 2026tawk.to(opens source in a new tab)
    Branding removal
    $29/month
    Checked Oct 25, 2026tawk.to(opens source in a new tab)
    Hired chat agents
    $1/hour
    Checked Oct 25, 2026tawk.to(opens source in a new tab)
    Platforms
    iOS, Android, macOS and Windows apps
    Checked Oct 25, 2026tawk.to(opens source in a new tab)
  4. Smartsupp logo

    4. Smartsupp

    Best for: Small European online shops that want chat and an AI assistant on a budget

    Free plan + paidWeb, iOS, Android

    57.2

    score / 100

    Why switch from Tidio

    Ecommerce chat with a free plan, popular with European shops.

    Pros

    • Free plan to start
    • AI assistant aimed at shopping questions
    • Chat plus WhatsApp, Messenger and Instagram

    Cons

    • Free plan has tight conversation and history limits
    • Light help desk and ticketing features
    • Built mainly for ecommerce
    Visit Smartsupp Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Smartsupp a good Tidio alternative?

    Verified facts

    4 of 4 verified
    Free plan
    Yes, 25 conversations/month
    Checked Oct 25, 2026smartsupp.com(opens source in a new tab)
    Solo plan
    $17/month
    Checked Oct 25, 2026smartsupp.com(opens source in a new tab)
    Free trial
    14 days, no card needed
    Checked Oct 25, 2026smartsupp.com(opens source in a new tab)
    Customers
    100,000+
    Checked Oct 25, 2026smartsupp.com(opens source in a new tab)
  5. Intercom logo

    5. Intercom

    Best for: SaaS and app businesses that want AI-first, chat-led support

    PaidWeb, iOS, Android

    55.3

    score / 100

    Why switch from Tidio

    More advanced AI agent and help desk for growing companies.

    Pros

    • Fin AI agent resolves many questions without a human
    • Polished Messenger for websites and mobile apps
    • Help desk, help centre and outbound messages in one place

    Cons

    • Seat fees plus per-resolution AI charges are hard to forecast
    • Expensive for small teams once add-ons stack up
    • Less suited to email-heavy, traditional ticket queues
    Visit Intercom Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Intercom a good Tidio alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $29 per seat/month ($19 for new customers)
    Checked Oct 25, 2026intercom.com(opens source in a new tab)
    AI agent pricing
    From $0.99 per Fin outcome
    Checked Oct 25, 2026intercom.com(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026intercom.com(opens source in a new tab)
    Fin on other help desks
    Works with Zendesk, Salesforce, HubSpot and more
    Checked Oct 25, 2026intercom.com(opens source in a new tab)

The best Tidio alternative for…

The highest-ranked app in this list for each need.

Crisp logo

Best Tidio alternative for most people

Crisp

Similar chat-and-AI bundle with simpler per-workspace pricing.

tawk.to logo

Best Tidio alternative for a free plan you can upgrade

tawk.to

Free live chat with unlimited agents.

Crisp logo

Best Tidio alternative for Mac

Crisp

Similar chat-and-AI bundle with simpler per-workspace pricing.

Crisp logo

Best Tidio alternative for Windows

Crisp

Similar chat-and-AI bundle with simpler per-workspace pricing.

Crisp logo

Best Tidio alternative for Linux

Crisp

Similar chat-and-AI bundle with simpler per-workspace pricing.

Gorgias logo

Best Tidio alternative for iPhone and Android

Gorgias

Fuller ecommerce help desk with order actions inside tickets.

Smartsupp logo

Best Tidio alternative for working in the browser

Smartsupp

Ecommerce chat with a free plan, popular with European shops.

Tidio alternatives: common questions

What is the best alternative to Tidio?

Crisp ranks first right now. Similar chat-and-AI bundle with simpler per-workspace pricing. Gorgias and tawk.to follow it in our ranking.

Is there a free alternative to Tidio?

Yes. Crisp (free plan + paid), tawk.to (free plan + paid) and Smartsupp (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Tidio?

None of the 5 alternatives in this list is open source.

Which Tidio alternatives work on Linux?

Crisp runs on Linux.

Why do people switch from Tidio?

The complaints we hear most: conversation-based pricing gets confusing; AI and Flows usage priced separately; lighter ticketing and reporting than full help desks.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Tidio, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.