BeyondTrust Remote Support
Enterprise remote support with strict access controls and auditing, deployed in the cloud or on an appliance.
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- 4 of 4
- Alternatives ranked
- 5
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- 0
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About BeyondTrust Remote Support
BeyondTrust Remote Support, formerly Bomgar, is aimed at large IT service desks and regulated organisations such as banks, hospitals and government agencies. Technicians use a representative console to start attended sessions or reach devices through persistent Jump Clients, and every session can be recorded and logged in detail. Its selling points are security and control: granular permissions, credential injection from a vault so technicians never see passwords, approval workflows, and integration with BeyondTrust's privileged access products. It can run as a BeyondTrust-hosted cloud service or on a physical or virtual B Series appliance inside your network. Platform support is broad, covering Windows (including native ARM builds), macOS, many Linux distributions, Raspberry Pi, Android and iOS. Pricing is quote-based and aimed at enterprises, so it is far more than a small team needs, and the console has a learning curve.
Best for: Large or regulated service desks that need audited, tightly controlled remote support.
Pros and cons
What works
- Detailed session recording and audit trails
- Credential injection keeps passwords hidden from technicians
- Cloud or on-premises appliance deployment
- Very broad OS support including Raspberry Pi
Why people leave
- Quote-only enterprise pricing
- Overkill for small teams
- Console takes time to learn
Top BeyondTrust Remote Support alternatives
See all 5- 1
ConnectWise ScreenConnect66.5Cheaper per-technician licensing with similar attended and unattended modes.
- 2
TeamViewer62.6TeamViewer Tensor covers enterprise needs with a more familiar client.
- 3
ISL Online59.6Also offers self-hosted servers, with simpler per-session pricing.
- 4
GoTo Resolve57.2Bundles remote support with RMM and ticketing for mid-sized IT teams.
- 5
Zoho Assist55.3Far lower cost if strict privileged-access controls aren't required.
Why people left BeyondTrust Remote Support
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BeyondTrust Remote Support: common questions
Is BeyondTrust Remote Support free?
No, BeyondTrust Remote Support is a paid product.
Is BeyondTrust Remote Support open source?
No, BeyondTrust Remote Support is not open source.
What platforms does BeyondTrust Remote Support run on?
BeyondTrust Remote Support is available for Windows, macOS, Linux, iOS and Android.
What are the best alternatives to BeyondTrust Remote Support?
The highest-ranked BeyondTrust Remote Support alternatives right now are ConnectWise ScreenConnect, TeamViewer and ISL Online. See the full ranked list for pricing, platforms and verified facts.