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Smartsupp alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Smartsupp: free plan has tight conversation and history limits, and light help desk and ticketing features. We ranked 5 alternatives by how directly each one replaces Smartsupp, then by reviews, real visits and how recently each app's facts were checked against its own website. Tidio currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Tidio logoTidioFree plan + paidNoWeb, iOS, Android +24 of 466.5
2tawk.to logotawk.toFree plan + paidNoWeb, iOS, Android +24 of 462.6
3Crisp logoCrispFree plan + paidNoWeb, iOS, Android +34 of 459.6
4Gorgias logoGorgiasPaidNoWeb, iOS, Android3 of 357.2
5Lime Connect (formerly Userlike) logoLime Connect (formerly Userlike)Free plan + paidNoWeb3 of 355.3
  1. Tidio logo

    1. TidioTop pick

    Best for: Small online stores that want chat, chatbots and an AI agent in one tool

    Free plan + paidWeb, iOS, Android, macOS, Windows

    66.5

    score / 100

    Why switch from Smartsupp

    Similar ecommerce chat with the Lyro AI agent and Shopify focus.

    Pros

    • Lyro AI agent and no-code chatbots built in
    • Strong Shopify and WordPress integrations
    • Free plan after the trial

    Cons

    • Conversation-based pricing gets confusing
    • AI and Flows usage priced separately
    • Lighter ticketing and reporting than full help desks
    Visit Tidio Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Tidio a good Smartsupp alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $24.17/month for 100 conversations
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Free trial
    7 days
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Free plan
    Yes, after the trial
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
    Platforms
    Browser, Android, iOS, Windows, Mac
    Checked Oct 25, 2026tidio.com(opens source in a new tab)
  2. tawk.to logo

    2. tawk.to

    Best for: Small businesses and non-profits that need full live chat at no cost

    Free plan + paidWeb, iOS, Android, macOS, Windows

    62.6

    score / 100

    Why switch from Smartsupp

    Free live chat with unlimited agents.

    Pros

    • Free with unlimited agents and chats
    • Ticketing, knowledge base and CRM included
    • Optional hired agents to cover chats

    Cons

    • Branding on the widget unless you pay to remove it
    • Dated interface
    • Limited reporting and integrations
    Visit tawk.to Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is tawk.to a good Smartsupp alternative?

    Verified facts

    4 of 4 verified
    Free plan
    Yes, free for life
    Checked Oct 25, 2026tawk.to(opens source in a new tab)
    Branding removal
    $29/month
    Checked Oct 25, 2026tawk.to(opens source in a new tab)
    Hired chat agents
    $1/hour
    Checked Oct 25, 2026tawk.to(opens source in a new tab)
    Platforms
    iOS, Android, macOS and Windows apps
    Checked Oct 25, 2026tawk.to(opens source in a new tab)
  3. Crisp logo

    3. Crisp

    Best for: Startups and small teams that want Intercom-style chat support at a lower cost

    Free plan + paidWeb, iOS, Android, macOS, Windows, Linux

    59.6

    score / 100

    Why switch from Smartsupp

    Chat-first inbox with a free plan and per-workspace pricing.

    Pros

    • Per-workspace pricing with seats included
    • Free plan for basic website chat
    • Native apps on every major platform

    Cons

    • Lighter ticketing and reporting than full help desks
    • AI usage is limited by included credits
    • Advanced features need the higher plans
    Visit Crisp Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Crisp a good Smartsupp alternative?

    Verified facts

    4 of 4 verified
    Free plan
    Yes, free forever
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Starting paid price
    $45/month per workspace
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Customers
    10,000 companies
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
  4. Gorgias logo

    4. Gorgias

    Best for: Shopify and other ecommerce brands that want support tied to order data

    PaidWeb, iOS, Android

    57.2

    score / 100

    Why switch from Smartsupp

    Full ecommerce help desk for stores that outgrow chat-only tools.

    Pros

    • Edit orders, refund and discount from inside a ticket
    • Unlimited users, priced by ticket volume
    • Strong handling of social comments and DMs

    Cons

    • Built for ecommerce; awkward for other businesses
    • Costs scale with ticket volume and AI usage
    • Entry plan includes very few tickets
    Visit Gorgias Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Gorgias a good Smartsupp alternative?

    Verified facts

    3 of 3 verified
    Starter plan
    $40/month, 50 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Basic plan
    $77/month billed annually, 300 tickets
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
    Founded
    2015, Paris
    Checked Oct 25, 2026gorgias.com(opens source in a new tab)
  5. Lime Connect (formerly Userlike) logo

    5. Lime Connect (formerly Userlike)

    Best for: European businesses that want chat and messaging support with GDPR-focused hosting

    Free plan + paidWeb

    55.3

    score / 100

    Why switch from Smartsupp

    European messaging platform with a focus on data protection.

    Pros

    • Website chat and messaging apps in one inbox
    • Strong focus on GDPR and German hosting
    • Free plan for basic website chat

    Cons

    • Paid plans start at a higher price than SMB chat tools
    • Smaller integration catalogue
    • Free plan limited to one seat and channel
    Visit Lime Connect (formerly Userlike) Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Lime Connect (formerly Userlike) a good Smartsupp alternative?

    Verified facts

    3 of 3 verified
    Free plan
    1 seat, 1 channel, 200 conversations
    Checked Oct 25, 2026userlike.com(opens source in a new tab)
    Paid plans
    From €87/month (annual), minimum 3 seats
    Checked Oct 25, 2026userlike.com(opens source in a new tab)
    Data location
    Developed and hosted in Germany
    Checked Oct 25, 2026userlike.com(opens source in a new tab)

The best Smartsupp alternative for…

The highest-ranked app in this list for each need.

Tidio logo

Best Smartsupp alternative for most people

Tidio

Similar ecommerce chat with the Lyro AI agent and Shopify focus.

tawk.to logo

Best Smartsupp alternative for a free plan you can upgrade

tawk.to

Free live chat with unlimited agents.

Crisp logo

Best Smartsupp alternative for Mac

Crisp

Chat-first inbox with a free plan and per-workspace pricing.

Tidio logo

Best Smartsupp alternative for Windows

Tidio

Similar ecommerce chat with the Lyro AI agent and Shopify focus.

Crisp logo

Best Smartsupp alternative for Linux

Crisp

Chat-first inbox with a free plan and per-workspace pricing.

Gorgias logo

Best Smartsupp alternative for iPhone and Android

Gorgias

Full ecommerce help desk for stores that outgrow chat-only tools.

Lime Connect (formerly Userlike) logo

Best Smartsupp alternative for working in the browser

Lime Connect (formerly Userlike)

European messaging platform with a focus on data protection.

Smartsupp alternatives: common questions

What is the best alternative to Smartsupp?

Tidio ranks first right now. Similar ecommerce chat with the Lyro AI agent and Shopify focus. tawk.to and Crisp follow it in our ranking.

Is there a free alternative to Smartsupp?

Yes. Tidio (free plan + paid), tawk.to (free plan + paid), Crisp (free plan + paid) and Lime Connect (formerly Userlike) (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Smartsupp?

None of the 5 alternatives in this list is open source.

Which Smartsupp alternatives work on Linux?

Crisp runs on Linux.

Why do people switch from Smartsupp?

The complaints we hear most: free plan has tight conversation and history limits; light help desk and ticketing features; built mainly for ecommerce.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Smartsupp, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.