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SugarCRM alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave SugarCRM: annual billing and pricing aimed at mid-market budgets, and smaller ecosystem than Salesforce or Microsoft. We ranked 5 alternatives by how directly each one replaces SugarCRM, then by reviews, real visits and how recently each app's facts were checked against its own website. Salesforce Sales Cloud currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1SaSalesforce Sales CloudPaidNoWeb, iOS, Android4 of 466.5
2Microsoft Dynamics 365 Sales logoMicrosoft Dynamics 365 SalesPaidNoWeb, iOS, Android4 of 462.6
3Zoho CRM logoZoho CRMFree plan + paidNoWeb, iOS, Android4 of 457.2
4HubSpot CRM logoHubSpot CRMFree plan + paidNoWeb, iOS, Android +15 of 555.3
  1. Sa

    1. Salesforce Sales CloudTop pick

    Best for: Larger sales organisations that need deep customisation and an admin to run it

    PaidWeb, iOS, Android

    66.5

    score / 100

    Why switch from SugarCRM

    The market leader, with a larger ecosystem and admin community.

    Pros

    • Models almost any sales process with custom objects and flows
    • Largest ecosystem of integrations, consultants and trained admins
    • Strong forecasting, territory and permission controls

    Cons

    • Needs an admin or partner to set up and maintain well
    • Costs climb fast with higher editions and add-ons
    • Interface feels dense for small teams
    Visit Salesforce Sales Cloud Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Salesforce Sales Cloud a good SugarCRM alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $25 per user/month (Starter Suite)
    Checked Oct 25, 2026salesforce.com(opens source in a new tab)
    Pro Suite price
    $100 per user/month
    Checked Oct 25, 2026salesforce.com(opens source in a new tab)
    Free trial
    30 days
    Checked Oct 25, 2026salesforce.com(opens source in a new tab)
    AI add-on
    Agentforce for Sales from $125/user/month
    Checked Oct 25, 2026salesforce.com(opens source in a new tab)
  2. Microsoft Dynamics 365 Sales logo

    2. Microsoft Dynamics 365 Sales

    Best for: Mid-sized and large companies already standardised on Microsoft 365

    PaidWeb, iOS, Android

    62.6

    score / 100

    Why switch from SugarCRM

    Enterprise CRM that suits Microsoft-centric companies.

    Pros

    • Deep integration with Outlook, Teams, Excel and Power BI
    • Customisable with Power Apps and Power Automate
    • Shares data with other Dynamics 365 apps

    Cons

    • Licensing is complex and needs annual commitments
    • Setup usually needs a partner or in-house admin
    • Overkill for small sales teams
    Visit Microsoft Dynamics 365 Sales Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Microsoft Dynamics 365 Sales a good SugarCRM alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $65 per user/month, paid yearly
    Checked Oct 25, 2026microsoft.com(opens source in a new tab)
    Enterprise plan
    $105 per user/month, paid yearly
    Checked Oct 25, 2026microsoft.com(opens source in a new tab)
    Premium plan
    $150 per user/month, paid yearly
    Checked Oct 25, 2026microsoft.com(opens source in a new tab)
    Free trial
    Yes
    Checked Oct 25, 2026microsoft.com(opens source in a new tab)
  3. Zoho CRM logo

    3. Zoho CRM

    Best for: Cost-conscious businesses that want deep CRM features and other Zoho apps

    Free plan + paidWeb, iOS, Android

    57.2

    score / 100

    Why switch from SugarCRM

    Comparable customisation at a much lower price.

    Pros

    • Enterprise-level features at a fraction of Salesforce's price
    • Deep customisation with modules, Blueprint and scripting
    • Native links to the rest of the Zoho suite

    Cons

    • Busy interface with many settings to learn
    • Support quality is reported as inconsistent
    • Free edition is limited to three users
    Visit Zoho CRM Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zoho CRM a good SugarCRM alternative?

    Verified facts

    4 of 4 verified
    Free plan
    Up to 3 users
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
    Free trial
    Yes, on paid editions
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
    AI assistant
    Zia
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
    Customers
    300,000+ businesses
    Checked Oct 25, 2026zoho.com(opens source in a new tab)
  4. HubSpot CRM logo

    4. HubSpot CRM

    Best for: Small and mid-sized teams that want sales and marketing data in one easy CRM

    Free plan + paidWeb, iOS, Android, Browser extension

    55.3

    score / 100

    Why switch from SugarCRM

    Easier to run without an admin, with a free CRM tier to start on.

    Pros

    • Free tier with no time limit covers the basics well
    • Sales, marketing and service activity on one contact timeline
    • Easy to set up without a consultant
    • Large integration marketplace

    Cons

    • Big price jump from Starter to Professional editions
    • Many automation features are locked to higher tiers
    • Less flexible data modelling than Salesforce
    Visit HubSpot CRM Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is HubSpot CRM a good SugarCRM alternative?

    Verified facts

    5 of 5 verified
    Free plan
    Yes, no expiration
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    Credit card for free plan
    Not required
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    Integrations
    2,000+ marketplace apps
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    Customers
    306,000+ in 135+ countries
    Checked Oct 25, 2026hubspot.com(opens source in a new tab)
    API
    Yes
    Checked Oct 25, 2026developers.hubspot.com(opens source in a new tab)

The best SugarCRM alternative for…

The highest-ranked app in this list for each need.

Sa

Best SugarCRM alternative for most people

Salesforce Sales Cloud

The market leader, with a larger ecosystem and admin community.

SuiteCRM logo

Best SugarCRM alternative for a free option

SuiteCRM

Free open-source fork of Sugar's old community edition.

Zoho CRM logo

Best SugarCRM alternative for a free plan you can upgrade

Zoho CRM

Comparable customisation at a much lower price.

SuiteCRM logo

Best SugarCRM alternative for open source

SuiteCRM

Free open-source fork of Sugar's old community edition.

SuiteCRM logo

Best SugarCRM alternative for self-hosting

SuiteCRM

Free open-source fork of Sugar's old community edition.

Microsoft Dynamics 365 Sales logo

Best SugarCRM alternative for iPhone and Android

Microsoft Dynamics 365 Sales

Enterprise CRM that suits Microsoft-centric companies.

HubSpot CRM logo

Best SugarCRM alternative for working in the browser

HubSpot CRM

Easier to run without an admin, with a free CRM tier to start on.

SugarCRM alternatives: common questions

What is the best alternative to SugarCRM?

Salesforce Sales Cloud ranks first right now. The market leader, with a larger ecosystem and admin community. Microsoft Dynamics 365 Sales and SuiteCRM follow it in our ranking.

Is there a free alternative to SugarCRM?

Yes. SuiteCRM (open source), Zoho CRM (free plan + paid) and HubSpot CRM (free plan + paid) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to SugarCRM?

Yes: SuiteCRM. SuiteCRM can also be self-hosted.

Why do people switch from SugarCRM?

The complaints we hear most: annual billing and pricing aimed at mid-market budgets; smaller ecosystem than Salesforce or Microsoft; overkill for small teams.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces SugarCRM, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.