Salesforce Sales Cloud
The enterprise sales CRM most large companies standardise on, with a huge app and partner ecosystem.
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- 4 of 4
- Alternatives ranked
- 6
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About Salesforce Sales Cloud
Sales Cloud is Salesforce's core CRM for managing leads, accounts, opportunities and forecasts. It is the default choice for many large and mid-sized sales organisations because almost anything can be modelled: custom objects, approval flows, territories, complex permission rules and multi-currency forecasting. The AppExchange marketplace and a large pool of consultants and admins mean most integrations and odd requirements already have a known answer. The trade-off is weight. Setting it up well usually needs a dedicated admin or a partner, the interface has accumulated years of features, and the bill grows quickly once you add editions, AI features and add-ons. Pricing is per user per month across several suites, starting with a small-business Starter Suite and climbing steeply for Enterprise and Unlimited editions; there is no free plan, only a trial. It runs in the browser with iOS and Android apps. Small teams with simple pipelines are often better served by lighter tools, but companies that expect to grow into complex processes rarely outgrow it.
Best for: Larger sales organisations that need deep customisation and an admin to run it.
Pros and cons
What works
- Models almost any sales process with custom objects and flows
- Largest ecosystem of integrations, consultants and trained admins
- Strong forecasting, territory and permission controls
Why people leave
- Needs an admin or partner to set up and maintain well
- Costs climb fast with higher editions and add-ons
- Interface feels dense for small teams
Top Salesforce Sales Cloud alternatives
See all 6- 1
Microsoft Dynamics 365 Sales66.5The other enterprise heavyweight, a natural fit if the company already runs on Microsoft 365.
- 2
HubSpot CRM62.6Easier to set up and run without a dedicated admin, with a free CRM to start on.
- 3
Zoho CRM59.6Covers most of the same enterprise features at a much lower per-user price.
- 4
SugarCRM57.2A mid-market alternative with flexible deployment and less ecosystem lock-in.
- 5
Pipedrive55.3Far simpler pipeline-first CRM for teams that found Salesforce too heavy.
Why people left Salesforce Sales Cloud
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
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Salesforce Sales Cloud: common questions
Is Salesforce Sales Cloud free?
No, Salesforce Sales Cloud is a paid product. Starting price: $25 per user/month (Starter Suite) (checked on Salesforce Sales Cloud's own site).
Is Salesforce Sales Cloud open source?
No, Salesforce Sales Cloud is not open source. Open-source alternatives include Twenty.
What platforms does Salesforce Sales Cloud run on?
Salesforce Sales Cloud is available for Web, iOS and Android.
What are the best alternatives to Salesforce Sales Cloud?
The highest-ranked Salesforce Sales Cloud alternatives right now are Microsoft Dynamics 365 Sales, HubSpot CRM and Zoho CRM. See the full ranked list for pricing, platforms and verified facts.