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SugarCRM

A mid-market CRM for sales, marketing and service, with cloud or self-managed deployment.

PaidCRM software
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About SugarCRM

SugarCRM sells a family of CRM products for mid-sized and larger companies: Sugar Sell for sales automation, Sugar Market for marketing automation, and Sugar Serve for customer service, all on a shared platform. Sugar Sell covers accounts, opportunities, forecasting, quotes, business process management, analytics and mobile access, with AI features for predictions and summaries in the higher packages. Unlike most rivals, Sugar can still be deployed on your own infrastructure as well as in its cloud, which matters for regulated industries. It is positioned as a more flexible, less costly alternative to Salesforce for companies that want customisation without the biggest ecosystem. The trade-offs are price and minimums that put it out of reach for small teams, a smaller partner and app ecosystem than Salesforce or Microsoft, and an interface that can feel enterprise-heavy. Sugar Sell is priced per user per month, billed annually, across several packages. It runs in the browser with iOS and Android apps. It suits mid-market sales organisations needing customisation and deployment choice.

Best for: Mid-market sales organisations that need customisation and deployment flexibility.

Pros and cons

What works

  • Sales, marketing and service products on one platform
  • Can be deployed on your own infrastructure
  • Highly customisable business processes

Why people leave

  • Annual billing and pricing aimed at mid-market budgets
  • Smaller ecosystem than Salesforce or Microsoft
  • Overkill for small teams

Top SugarCRM alternatives

See all 5
  1. 1Sa
    Salesforce Sales Cloud

    The market leader, with a larger ecosystem and admin community.

    66.5
  2. 2Microsoft Dynamics 365 Sales logo
    Microsoft Dynamics 365 Sales

    Enterprise CRM that suits Microsoft-centric companies.

    62.6
  3. 3SuiteCRM logo
    SuiteCRM

    Free open-source fork of Sugar's old community edition.

    59.6
  4. 4Zoho CRM logo
    Zoho CRM

    Comparable customisation at a much lower price.

    57.2
  5. 5HubSpot CRM logo
    HubSpot CRM

    Easier to run without an admin, with a free CRM tier to start on.

    55.3

Why people left SugarCRM

In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.

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Reviews

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SugarCRM: common questions

Is SugarCRM free?

No, SugarCRM is a paid product. Starting price: $68 per user/month, billed annually (Standard+) (checked on SugarCRM's own site).

Is SugarCRM open source?

No, SugarCRM is not open source. Open-source alternatives include SuiteCRM.

What platforms does SugarCRM run on?

SugarCRM is available for Web, iOS and Android.

What are the best alternatives to SugarCRM?

The highest-ranked SugarCRM alternatives right now are Salesforce Sales Cloud, Microsoft Dynamics 365 Sales and SuiteCRM. See the full ranked list for pricing, platforms and verified facts.

See all 5 SugarCRM alternatives