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Helpjuice

Customisable knowledge base software for customer self-service and internal documentation.

PaidWiki and knowledge base tools
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About Helpjuice

Helpjuice is a hosted knowledge base tool used to build customer-facing help centres and internal knowledge bases. Its pitch is customisation: the company's team will design and build the look of your knowledge base for you, and all plans include customisation credits. Writers get a collaborative editor, version history, approval flows and multilingual support with AI translation, while readers get AI-powered search. Analytics show which articles people read and what they searched for without finding answers, which helps support teams spot gaps. It integrates with tools such as Salesforce, Zendesk, Slack and Confluence, has SSO and access controls for private content, and offers an API. Pricing is in tiers that scale with the number of users who can edit, and every plan starts with a free trial with full features and no credit card. It is browser-based. It suits support and success teams that want a polished, branded help centre without building one themselves.

Best for: Support teams that want a branded help centre designed for them.

Pros and cons

What works

  • Vendor-built custom designs included
  • Search analytics show content gaps
  • AI translation for multilingual knowledge bases

Why people leave

  • No free plan beyond the trial
  • Pricing climbs with the number of editors
  • Less suited to free-form internal team notes

Top Helpjuice alternatives

See all 5
  1. 1Document360 logo
    Document360

    Comparable help-centre platform with strong editorial and versioning tools.

    66.5
  2. 2KnowledgeOwl logo
    KnowledgeOwl

    Transparent flat monthly pricing, priced by authors and knowledge bases.

    62.6
  3. 3Archbee logo
    Archbee

    Combines customer docs, API docs and internal knowledge in one portal.

    59.6
  4. 4Guru logo
    Guru

    Better for internal, verified knowledge delivered into chat tools.

    57.2
  5. 5GitBook logo
    GitBook

    Developer-friendly public docs with a free plan and Git sync.

    55.3

Why people left Helpjuice

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Helpjuice: common questions

Is Helpjuice free?

No, Helpjuice is a paid product.

Is Helpjuice open source?

No, Helpjuice is not open source.

What platforms does Helpjuice run on?

Helpjuice is available for Web.

What are the best alternatives to Helpjuice?

The highest-ranked Helpjuice alternatives right now are Document360, KnowledgeOwl and Archbee. See the full ranked list for pricing, platforms and verified facts.

See all 5 Helpjuice alternatives