Document360

A knowledge base platform for customer help centres, product manuals and internal SOPs.

Verified facts: 4 of 4
Alternatives ranked: 5
Approved reviews: 0
Visits sent from here: 0

About Document360

Document360 is a hosted knowledge base platform used mainly for customer-facing help centres and product documentation, though it also handles internal knowledge bases, SOPs and API docs. Writers get a Markdown or WYSIWYG editor, categories, versioning, review workflows, glossaries and reusable snippets, while readers get search, an AI chatbot and article summaries. It can import from Word and PDF, export to PDF, and integrates with tools such as Slack, Intercom, Zendesk, Salesforce and GitHub, plus an embeddable help widget for in-app support. Analytics show which articles are read, searched for or failing readers. Security features include SSO, SCIM and compliance badges like SOC 2 Type II and ISO 27001. Pricing is quoted rather than listed: the company asks about team size, sites and features before giving a price, so it is hard to compare at a glance. It is browser-based. It suits support and documentation teams that care about editorial workflow more than a free-form internal wiki.

Best for: Support and docs teams running a customer help centre with review workflows.

What works

Strong editorial workflow, versioning and glossary tools
Reader-facing AI chatbot and analytics
Integrations with major help desks and CRMs

Why people leave

No public price list; pricing is quoted
More than you need for a simple internal wiki
No self-hosting

Why people left Document360

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Document360: common questions

Is Document360 free?

No, Document360 is a paid product.

Is Document360 open source?

No, Document360 is not open source.

What platforms does Document360 run on?

Document360 is available for Web.

What are the best alternatives to Document360?

The highest-ranked Document360 alternatives right now are Confluence, Helpjuice and KnowledgeOwl. See the full ranked list for pricing, platforms and verified facts.

See all 5 Document360 alternatives

Document360 facts

4 of 4 verified

Pricing: Quoted per setup; Checked Oct 25, 2026document360.com(opens source in a new tab); “A flat tier would either overcharge small teams or undercharge enterprises. We quote what fits.”
Integrations: 60+ connectors; Checked Oct 25, 2026document360.com(opens source in a new tab); “Integrate with your tech stack Slack, Intercom, Zendesk, Salesforce, GitHub, and 60+ out-of-the-box connectors.”
SOC 2: All plans SOC 2 Type II compliant; Checked Oct 25, 2026document360.com(opens source in a new tab); “SOC 2 compliance All plans are SOC 2 Type II compliant.”
Reach: Businesses in 150+ countries; Checked Oct 25, 2026document360.com(opens source in a new tab); “Trusted by thousands of businesses across 150+ countries Migrate fast.”